Hello everyone,

Last Saturday, Secret Neighbor was the subject of an attack by an individual who had managed to obtain credentials with admin access to our backend systems.

With these credentials, the individual was able to access and wipe player profiles, progression, and other in-game data as well as carry out a coordinated attack on our serversystems and infrastructure across all platforms on which Secret Neighbor is currently available.

Please be aware that no personal data or information has been compromised or leaked, the only data affected by this attack relates to in-game player profiles and progression.

The individual responsible for this attack has stated that they intend to continue targeting the game and its backend systems, until the game is removed from sale across all platforms. 

As such, we have temporarily shut down the game until we have addressed the breach and closed any vulnerabilities that may have led to this incident. 

We don’t have an exact timeframe for how long this might take, but rest assured that we are working to get this resolved as quickly as possible and needless to say, we will not be removing the game from sale on any platforms.

With this being an intentional attack on our title and our players, accompanied by explicit blackmail, we are taking this situation very seriously. We have been in contact with the relevant authorities regarding the individual in question and are working with PlayFab to try and recover any deleted data.

We apologise for the inconvenience here, and will keep you all updated on our progress and how the situation unfolds going forwards.

UPDATE 11/11/2026

Today we’ve temporarily disabled the purchase button for Secret Neighbor on Steam.

We’ve made this decision as a precaution after receiving a number of understandable complaints from players who have purchased the game while it was offline. We don’t want people spending money on a game that they currently can’t access or play as intended.

For the time being, purchases will remain unavailable until the game is back online. We’re now in the final stages of getting the game ready to go back online and become available for purchase again, so keep an eye out for news here.

Hologryph / tinybuild Games