Credit Compensation and Marketplace Update

24 Feb 2022Developer post

Source: Steam Community (opens in a new tab)

Dear Inheritors,

Whilst it was our intention to provide a smooth service transition, during the data transfer process in early December there were a number of errors that occurred. Unfortunately, this led to a distribution of credit compensation for items that could not be transferred during the switch to the global build that was far above the intended amount.

In order to limit the damage we initially blocked the cash bags and closed the Marketplace in both ArcheAge and ArcheAge: Unchained. During the maintenance period of 24th Feb, we will remove all of the cash bags and any remaining credits that could have potentially originated from them. After the conclusion of the maintenance, the Marketplace will be reactivated.

In order to compensate for the Marketplace downtime, we will distribute the following compensation to players that logged in between Thursday 17th Feb 14:00 UTC ~ Thursday 24th Feb 09:00 UTC :

AAU: 3 days additional subscription
AA: 3 days Patron
Both: Honorable Victory Rank 5
Honorable Vocation Potion Rank 5

*Compensation can be claimed until 3rd March, 2022 22:59 UTC and must be used by 31st March 22:59 UTC

Furthermore, in ArcheAge: Unchained, the daily Manastorm Crystal reward that was due to end today will be extended for a further 2 weeks.

Next week, we aim to distribute the new currency, Rosen Crystals, to all players that have had credits removed but have not spent credits above the correct amount that should have been received initially. (Please note that though it’s our intention to deliver this next week, delays are possible) This will be an additional in-game currency and the amount you receive will be based on the amount of credits that you should have received. Rosen Crystals will be usable only in the dedicated shop which you will find as a tab in the normal Marketplace. They will not be tradable or exchangeable.

[ArcheAge]

[ArcheAge: Unchained]

Below you will find a tentative list of items that may be available in the new shop. (Please note that the below list is not finalised and some changes to the available items and prices may occur. Some items may be subject to a purchase limit)

Item	Price	Quantity	ArcheAge	ArcheAge: Unchained
Tiny Treasure Taffy	1	1	O
Sage Taffy	1	1	O
Bound Elixir of Hunt	5	30	O
Bound Labor Recharger	5	10	O
Bound Wrapped 7-Day Salon Certificate	3	1	O	O
Dye Ticket	11	1	O	O
Image Item: Classic Steamracer Gloves	2	1	O	O
Image Item: Classic Steamracer Helmet	2	1	O	O
Image Item: Classic Steamracer Pants	2	1	O	O
Image Item: Classic Steamracer Shoes	2	1	O	O
Image Item: Classic Steamracer Top	2	1	O	O
Image Item: Skydark Steamracer Helmet	2	1	O	O
Image Item: Mirrorshine Steamracer Helmet	2	1	O	O
Image Item: Flashy Steamracer Helmet	2	1	O	O
Sunny Springtime Top	4	1	O	O
Sunny Springtime Bottoms	4	1	O	O
Sunny Springtime Shoes	4	1	O	O
Seahorse Mask	3	1	O	O
Albatross Longliner	40	1	O
Race Change Elixir: 3 Days	3	1	O
Bound Crest Brainstorm	4	3	O	O
Ember Nymph	15	1	O
Ale Sprite	15	1	O
Glaring Eyes Teleport Scroll (7 days)	1	1	O	O
Flaming Teleport Scroll (7 days)	1	1	O	O
Cherry Blossom Teleport Scroll (7 days)	1	1	O	O
Large Sunfish Aquarium	9	1	O	O
Medium Sunfish Aquarium	7	1	O	O
Small Sunfish Aquarium	5	1	O	O
Image Item: Cow is Too Sleepy	35	1	O	O
Image Item: Greenman is Too Sleepy	35	1	O	O
Image Item: Yata is Too Sleepy	35	1	O	O
Image Item: Garden Nymph Costume	35	1	O	O
Image Item: Charming Figurine	35	1	O	O
Special Post-Owl Delivery	38	1	O	O
Cooling Pond	15	1	O	O
Sheepie	2	1	O	O
Wolpertinger	5	1	O	O
Bar Stool	1	1	O	O
Brewery Cabinet	5	1	O	O
Bar Counter	3	1	O	O
Beer Jug	1	1	O	O
Beer Tower	2	1	O	O
Fountain of the Gods: Seafaring	20	1	O	O
Fountain of the Gods: Abundance	20	1	O	O
Fountain of the Gods: Sacrifice	20	1	O	O
Bound Elixir of Honor	8	5	O
Bound Elixir of Vocation	8	5	O
Bound Elixir of Hunt	8	5	O
Bound Double Hunting XP Elixir	8	5	O
Bound Hellkissed Weapon Crate	7	1	O	O
Bound Hellkissed Dagger	7	1	O	O
Bound Hellkissed Sword	7	1	O	O
Bound Hellkissed Greatsword	7	1	O	O
Bound Hellkissed Katana	7	1	O	O
Bound Hellkissed Nodachi	7	1	O	O
Bound Hellkissed Staff	7	1	O	O
Bound Hellkissed Shield	7	1	O	O
Bound Hellkissed Bow	7	1	O	O
Bound Hellkissed Guitar	7	1	O	O
Bound Hellkissed Oboe	7	1	O	O
Bound Hellkissed Scepter	7	1	O	O
Bound Hellkissed Club	7	1	O	O
Bound Hellkissed Greatclub	7	1	O	O
Captain's Leathers	38	1	O	O
Veroe Weapon Crate	5	1	O	O
Red-Quilted Pumpkin Coach Bed	15	1	O	O
Crest Goods Crate	4	1	O	O
Bound Halved Crest Cube	3	1	O	O
Bound Crest Cube	3	1	O	O
Bound Crest Column	3	1	O	O
Bound Small Crest Cube	2	1	O	O
Bound Sylvas Nocturne Crate	20	1	O	O
Starbright Holiday Tree	5	1	O	O
Hasla Weapon Skin Crate	3	1	O	O
Empowered Bow of Courage	3	1	O	O
Empowered Shield of Fortitude	3	1	O	O
Empowered Sword of Honor	3	1	O	O
Empowered Guitar of Sacrifice	3	1	O	O
Empowered Staff of Conviction	3	1	O	O
Empowered Greataxe of Loyalty	3	1	O	O
Empowered Compassionate Greatclub	3	1	O	O
Glider Customization: Starlit Wings	8	1	O	O
Glider Customization: Golden Wyrmwings	38	1	O	O
Bound Glider Customization: Spring Breeze	59	1	O	O
Bound Glider Customization: Blue Rainbow	59	1	O	O
Glider Customization: Marauder's Glider	38	1	O	O
Glider Customization: Dawnbreak Dove	38	1	O	O
Glider Customization: Golden Astra Wings	38	1	O	O
Magithopter Image: Faelight Wings	38	1	O	O
Glider Customization: Rainbow Monarch	25	1	O	O
Pure Sky Dynasty Robes	38	1	O	O
Leopard Purr Tattoo Bikini	15	1	O	O
Bubblegum Swimwear	20	1	O	O
Black Pearl Swimwear	20	1	O	O
Flashy Polka Dot Swimwear	8	1	O	O
Sunstripe Swimwear	8	1	O	O
Neon Dot Swimwear	8	1	O	O
Breezy Floral Swimwear	8	1	O	O
Leopard Purr Swimwear	8	1	O	O
Zebra Splash Swimwear	8	1	O	O
Colordaze Swimwear	8	1	O	O
Inquisitor's Robes	59	1	O	O
Eternal Wish Raiment	18	1	O	O
Summer Nights Swimwear	14	1	O	O
Elite Shadow Daru Uniform	38	1	O	O
Dark Shaman's Raiment	27	1	O	O
Spring Blossom Garb	30	1	O	O
Evening Blossom Garb	30	1	O	O
Firework Blossom Garb	30	1	O	O
Immortal Guardian's Robes	38	1	O	O
Courageous Nui's Chosen Uniform	59	1	O	O
Righteous Nui's Chosen Uniform	59	1	O	O
Vigilant Nui's Chosen Uniform	59	1	O	O
Holiday Snow Cow Costume	38	1	O	O
Reedwind Champion Costume	30	1	O	O
Mountain Tribe Costume	19	1	O	O
Black Sands Costume	30	1	O	O
Lutesong Ceremonial Robes	20	1	O	O
Restless Dancer Costume	30	1	O	O
Bound Vocation Expertise Tonic	4	5	O
Bound Charm Chest	12	1	O
Merchant's Costume: Trade	27	1	O
Rampage Chroma Pack	10	1	O
Merchant's Costume: Basic	27	1	O
Merchant's Costume: Fishing	27	1	O
Wrapped Luxury Regrade Crate	5	1	O
Bound Immortal XP Tonic	4	5	O
Bound Scroll: Resurrection (3 days)	3	1	O
Nui's Loot Drop Boost	3	1	O
Nui's XP Boost	3	1	O
Leafpile Greenman	11	1	O
Regrade Support Pack	5	1	O

We find ourselves in the situation that a number of players have received and spent credits that they should not have had and it’s possible that we need to take measures to restore balance. We wish to be clear that we acknowledge the blame for this falls firmly with us and account sanctions are not being considered.

We would like to express our sincerest regret and offer our apologies for allowing this error to happen during the data transfer process. We will strive to improve the level of service that we are currently providing and deliver on the promises that we have made.