Greetings, adventurers!
This is the POPUCOM dev team.
POPUCOM is a multiplayer platformer adventure game. Our goal of creating POPUCOM is to offer unforgettable moments of pure happiness and enjoyment for everyone and their friends.
Since the official launch of POPUCOM, we have been hard at work gathering feedback and suggestions from every adventurer. We're also doing our best to optimize and tweak the POPUCOM experience so that future updates can give everyone a smoother gaming experience and richer content. We're doing everything we can to live up to your expectations and trust in us.
We thank everyone for their support and feedback, and hope that every adventurer will be able to create memorable and joyous moments with their POPUCOM teammates.
Q: I keep running into issues of network lag and high ping. What should I do?
A: We've received your feedback and are very sorry that such issues have affected your POPUCOM experience. Prior to the publishing of this notice, we already released the V1.0.2 update for optimizing network configurations for those playing via Steam and alleviating issues of network fluctuations that may happen during certain situations.
To tackle the network connection issues, the dev team has completed a round of optimizations for our network service nodes across the globe.
We will also continue to monitor and troubleshoot all future feedback regarding network connections and do everything in our power to solve and improve network issues.
Should network issues persist, try following these steps to solve them:
(1) Visit this link to test your connection: https://d.gryphline.com
(2) If you cannot pass this test, try resetting your network and resetting your DNS to the default DNS. Please refer the following detailed guide:
[For Windows 10 users]
1) Open Network & Internet settings: Right click on the network icon (lower-right corner of the taskbar) → Select "Open Network & Internet settings".
2) Open change adapter options: Click on "Change adapter options" on the left side of the screen.
3) Edit network connection properties: Find the network connection you're currently using (Ethernet, Wi-Fi, etc.) → Right click → Select "Properties"
4) Reset the DNS: Select "Internet Protocol Version 4 (TCP/IPv4)" → Click "Properties", select "Obtain DNS server address automatically", then Click "OK".
[For Windows 11 users]
1) Open settings: "Windows key" + "I" to open "Settings" → Click "Network & internet"
2) Select your network connection: Click on the network connection you're currently using (Ethernet, Wi-Fi, etc.).
3) Open IP settings: Find the "DNS server assignment" → Click on the "Edit" button on the right side.
4) Set it to auto: In the pop-up window, select "Automatic (DHCP)", then Save the settings.
If you have performed these steps but the issue persists or you encounter abnormal network performances, please submit a problem feedback ticket. We will handle your ticket and our customer service team will do their best to follow up on your feedback!
>>> E-mail: [email protected]
>>> Customer Service Center: Visit the official POPUCOM website, scroll to the bottom, and click [Contact Us]
Q: I am a Steam / Epic Games Store user. How do I link my SKLAND account / claim free cosmetic items from SKLAND?
A: Before POPUCOM launched, the dev team made a plan in case our Steam / Epic Games Store users cannot link their SKLAND account to claim the free cosmetic rewards.
If you are one of these players, visit our POPUCOM [Official Discord] for a special channel for claiming our free cosmetic rewards. Click here to join our [Official Discord] to claim the [Gentle Breeze & Oopa Slippers] redemption codes. Follow these steps to get the free cosmetic rewards:
1) Visit our official POPUCOM Discord and find this channel "👕free-cosmetics-check-here👟", then copy the limited-time gift pack redemption codes.
2) Start the game, then follow this path: Settings → Game → Gift code, then paste in the redemption codes.
If you encounter any issues when trying to claim the rewards, contact us via modmail or our Discord staff. This rule also applies to any subsequent Discord events and we will optimize the process as necessary. Given the current limitations, this method of claiming giveaways may be a little convoluted, and we humbly apologize for any inconvenience caused.
Q: Is there any way to POPUCOM together with random adventurers?
A: Apologies, but the feature of instant matchmaking is not yet available. We have created a special channel on our [Official POPUCOM Discord] that you can use to look for fellow adventurers along with voice chat rooms and other amenities. Join our Discord and party up for some POPUCOM adventures!
Join our [Official Discord]
Q: I try to start POPUCOM on my Steam Deck but it keeps crashing. Can I actually play this game on the Steam Deck?
A: We immediately troubleshoot this issue upon receiving your feedback! Crashes on the Steam Deck are due to compatibility issues with our previous version. An emergency fix has been released with the V1.0.2 update. Adventurers should now be able to play POPUCOM on Steam Deck normally with this update. Some compatibility issues may persist. We are constantly working on more optimizations and fixes.
We'd also like to thank our adventurers for notifying us of this issue. We will be doing our best to ensure an enjoyable POPUCOM experience on the Steam Deck.
Q: I came across controller compatibility issues while playing POPUCOM. Is there a fix for this?
A: If you encounter controller mapping issues while playing on Steam, try using the POPUCOM controller options, select [Prohibit Steam Input], and then restart the game.
For adventurers who cannot tick the box for agreeing to the terms of services with the controller, a fix is on the way in a future update.
When you're in the Room preparation screen, you can use the Cancel action (by pressing R or Esc keys) to switch to controller input. Hot switching in the game is also supported by certain models of controllers.
If you encounter other issues with your controller, feel free to provide us with the model of your controller and we will work on a fix to ensure its compatibility!
Q: Why is POPUCOM fixed to 60 fps?
A: Currently, we have to fix the highest framerate to 60 fps in order to provide a stable online gaming experience for adventurers of different platforms and to avoid screen stutters and other performance issues that may occur in specific scenarios. We apologize for any inconvenience caused by this limitation.
We also noticed comments and guides teaching adventurers how to "force change" the settings and unlock fps limitations. However, we do not recommend using them as such actions may lead to additional performance issues that you might not be able to fix or tweak on your own. Do note that the dev team is treating the fps feedback as a major issue and we're working around the clock to optimize high fps performances.
Q: I'm experiencing lags/crashes. What should I do?
A: We're really sorry if our adventurers are experiencing issues with their POPUCOM experience. Optimization issue is a top priority for the dev team.
1) Check if your device meets the minimum system requirements >>>Click here to view [system requirements]
2) Check if the game-installation path includes Asian or other special characters, and if the path is longer than 255 characters.
3) Finally, check if you have pending graphics card driver updates.
If your issue persists even after following the methods listed above, then follow the [Game Log Acquisition Guide], locate your Game Log, and send it to us to help us troubleshoot your issue.
Q: I'm stuck at the login screen of POPUCOM and I can't get in. None of the buttons appear either. What should I do?
A: Try following these steps:
1) Check if the game-installation path includes Asian or other special characters, and if the path is longer than 255 characters.
2) If the issue persists, find the settings.data file in the following path, and send it to our customer service team, then delete the settings.data file and try entering the game again to see if it works. Path to the settings.data file: %USERPROFILE%/AppData/LocalLow/HyperGryph/Popucom/Settings
Q: Party Mode is too short / not fun enough. I really need to party it up!
A: Currently, stage designs for Party Mode are catered towards adventurers who just got started on POPUCOM. Our concern is that players who haven't completed Story Mode and the relevant tutorials might stumble a bit when they start playing Party Mode directly.
Now that we've received feedback concerning Party Mode stage designs, we now have plans to provide more engaging stages to enrich the Party Mode experience in future updates (for free)! And we are definitely looking forward to getting your feedback with our future updates for the Party Mode!
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As game developers, we place great importance on the voice of our players. We know that truthful and detailed feedback is a source of essential information that lets us effectively optimize and improve our work.
Troubleshooting and analyzing certain issues may require us to communicate with you so we can get additional details. These details will help us locate the problem, come up with a solution, and fix it. We need all the details we can get, and we sincerely thank every adventurer who provided as much detailed information as they could. We shall continue to review and monitor the voice of the POPUCOM community on various social media platforms. We will also take a more proactive approach in responding to your feedback and trace the causes of various issues. That being said, we also hope everyone can directly contact us via our Discord, customer service, and other official channels. Direct contact will give us a more accurate picture of the issues, allow us to create better fixes that improve the overall gaming experience, and give us inspirations and ideas for future updates and optimizations.
Once again, we thank everyone for your continued understanding and support!
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If you feel excited about the game, don't forget to join our [Official Discord] to share and watch thrilling gameplay moments, team up with fellow adventurers, and use voice chat for more engaging co-op experiences.
↓ Follow us on social media ↓
Official Website: https://popucom.gryphline.com
X: https://x.com/popucom_en
Facebook: https://www.facebook.com/popucomEN
