Hi,
During the first few days of release (16/11-20/11) there had been some known issues with certain players affecting
- Preloading takes a while the first time around. We're optimizing this, and you can now see the progress. (patched 21/11/18 11.00 UTC)
- Login issues due to larger volume of players than expected (patched 18/11/18 22.00 UTC)
- Avatars issues with customization misbehaving, being fixed now - all purchased items restored (patched 18/11/18 23.45 UTC)
- Abilities not being selected (patched 25/11/18 22.30 UTC)
The core game itself should now be fully playable for most players!
We honestly apologize for your time, because we know how valuable it is. Trust that we have been (and still are) working 24/7 running on Sugar and Caffeine to fix the remaining issues https://trello.com/b/OX4R1tir/lil-bugs-changes
Thanks for the patience through this bumpy start of Early Access, and thanks for supporting us with your relentless bug reports! <3
Faithfully
~ Your Lil' Crew