Dear Explorers,
We sincerely apologize for the loading failures, error reports, and‑crashes‑to‑desktop issues that some of you have recently encountered while playing PixARK: Terracrypt.
Upon discovering these issues, we launched an immediate investigation. Optimizations have been deployed for several confirmed bugs, and an upcoming client update will further mitigate these problems. Nevertheless, a subset of issues remains under investigation. We will keep monitoring in‑game performance, do our utmost to reduce the frequency of these errors, and continue working toward full fixes.
Below is an update on known issues and our repair progress:
I. Known Issues
Issue 1: Loading anomalies, errors or crashes when entering Terracrypt Some adventurers may occasionally experience loading failures, pop‑up errors, or crashes when launching the game or loading Terracrypt content, preventing you from entering gameplay normally.
Issue 2: Errors or crashes while taming creatures in specific language versions Players using Russian, Korean, Japanese and Turkish language settings may encounter errors or crashes during passive creature taming.
II. Current Progress
We have investigated and optimized a number of related anomalies, and further improvements will be delivered via a client update. This update addresses confirmed bugs to lower the occurrence rate of these issues and reduce disruptions to your gameplay experience.
Please note that some anomalies still require deeper testing and troubleshooting. If you continue to run into these problems after installing the latest client update, kindly submit feedback through our official channels.
We will closely monitor the stability of Terracrypt, keep resolving existing bugs, and push forward with optimizations to achieve a permanent fix.
Once again, we apologize for the inconvenience these issues have caused. Thank you for your understanding and patience while we work on improvements. We will keep striving to deliver a more stable and smooth adventure experience for all players.