Hello,
There have been a lot of accusations of us faking reviews. Which is totally false. No one working for us has or would do this. We know Steam's T&C's so would not do anything to jeopardise our standing on Steam since its our livelihood.
However, the damage has already been done. Reviews have changed from good to negative, and sales have plummeted. We been trying to help, and still get attacked and accused :/
For transparency. This is the email to Valve when this began:
https://www.dropbox.com/s/4hhsaevxvvnwoxv/part%20one.png?dl=0
https://www.dropbox.com/s/8qfufbrbwp4bml5/part%202.png?dl=0
https://www.dropbox.com/s/9rkcmiy3r07rcg0/part%203.png?dl=0
In addition, a few days ago we also posted an announcement offered to anyone who wanted was expecting the VR game to be in the other 'standard version' - which states about us offering a free upgrade. If you have both copies, we will refund the game. That announcement can be found here:
http://steamcommunity.com/games/alone/announcements/detail/608375267234808011
We wished these events of 'fake' reviews would have occurred earlier in the week so valve could have sorted this issue sooner.
But I digress. Have a nice weekend everyone.
Thanks