Hello Adventurers,
We are aware of the issue of character loss during server transfer, since our last update on 8/29. While we are working on a hotfix asap, we are urging players not to transfer their character before we fix it.
If you have experienced character loss, please submit a ticket to our Customer Support team for assistance:
https://support.playdnl.com/hc/en-us
We apologize greatly for the inconvenience.