Following the implementation of Cloud Save, we confirmed an issue where save data may be mixed up when multiple Steam accounts are used on the same PC.
Consequently, we have temporarily disabled the Cloud Save feature.
To safeguard your save data, the feature will remain suspended until we verify its stability and security.
We sincerely apologize for the inconvenience and appreciate your patience.
【Bug reports & inquiries】
Please contact us at [email protected]
with the information below.
Replies may take some time.
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■ Subject
[Bug Report] or [Inquiry] + a one-line summary
e.g. [Bug Report] Save data won't open
■ Please include in the body
1. Steam account name (the one at the end of your profile URL, not your display name)
2. What happened (when, what you did, and what happened as a result)
3. What you expected to happen instead
4. When it happened (as precisely as you can, with your time zone)
5. How many PCs you play on, and whether you use multiple Steam accounts on the same PC
6. Device ID (⚙ menu → "🆔 Device ID". Tap the field to select it)
7. If this involves a purchase: item name, purchase date, and receipt number
8. A screenshot or video, if you can provide one
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For anything involving save data or your account, please write from your
own email address (to prevent impersonation).