We sincerely apologize to Asian server players for this problem.
Hello everyone, this is Troubleshooter development team.
First of all, I'm sorry for all those whom used Asia server yesterday.
We lost some game data while resolving DB issue. This is totally our fault. We tried to use every method to recover game data, but we only could get the data until 2020 July 5th, AM4.
20 hours of player data loss is critical mistake to the game that aims online service.
I'm sincerely sorry for ruined your valuable time.
We don't think that we can dare compensate the 20 hours that can't be back.
But I think the worst is 'do nothing'. If we do nothing, it'll completely ruin your valuable memory and experience of the game. So we are going to compensate the lost time with below details.
Compensation list of Asia server
EXP
- All characters level + 3
- All characters' class level currently in use become maximum.
Items
- Level: 41 ~ 50
- Material of the set items that was updated last Friday x 10
- 45 level Epic grade weapon to all characters x 10
- 45 level Epic grade armor to all characters x 10
- Training Manual x 1000
- 2,000,000 Vill
- Level: 31 ~ 40
- 40 level Epic grade weapon to all characters x 10
- 40 level Epic grade armor to all characters x 10
- 35 level Epic grade weapon to all characters x 10
- 35 level Epic grade armor to all characters x 10
- Training Manual x 1000
- 1,500,000 Vill
- Level: 21 ~ 30
- 30 level Epic grade weapon to all characters x 10
- 30 level Epic grade armor to all characters x 10
- 25 level Epic grade weapon to all characters x 10
- 25 level Epic grade armor to all characters x 10
- Training Manual x 1000
- 1,000,000 Vill
- Level: 11 ~ 20
- 20 level Epic grade weapon to all characters x 10
- 20 level Epic grade armor to all characters x 10
- 15 level Epic grade weapon to all characters x 10
- 15 level Epic grade armor to all characters x 10
- Training Manual x 1000
- 500,000 Vill
- Level: under 10
- Training Manual x 1000
- 250,000 Vill
We lost the database log so we can't identify who connect to the server and who is not so compensations will be provided to all Asia server users.
Thinking the EXP, hard time, items and its options, development team don't think that this can be eventual solution. And the team also agrees that you can't happy with this.
The team will set the radical rule to not allow same issue happens again.
I'm sorry for the disappointment.
Sincerely Team, Dandylion