Hello, this is the Troubleshooter development team.

First and foremost, we sincerely apologize for the North American server not functioning properly over the past two days.

Due to our negligence, this issue persisted longer than it should have as it occurred over the weekend.

We have now identified the cause of the problem, resolved it, and are working on measures to ensure that it does not happen again.

We deeply regret the inconvenience this has caused to those who enjoy the online mode.

Once again, we offer our sincerest apologies for this situation.