Hello Players!
We are aware that some of you might be experiencing crashes since the last Update. From your reports, we are able to suspect it has something to do with AMD Radeon GPUs and new Unity update. We're now in contact with AMD to resolve this issue.
To help us deal with the problem, we'd kindly ask those of you who have AMD Radeon GPUs to send us an e-mail at [email protected] (Title: AMD Crash) with the following files:
- output_log,
- error.log,
- crash.dmp,
- video of the crash.
Here's how to find them:
Output_log
• Press the Windows key and R to bring up the 'Run' box.
• Enter the following without the quotes '%userprofile%\AppData\LocalLow\CodeHorizon\GoldRushTheGame'
Error.log, crash.dmp
Once the game crashes, it will provide a log file, which can be found by following the steps below:
• Press the Windows key and R to bring up the 'Run' box.
• Enter the following without the quotation marks: "%userprofile%\AppData\LocalLow\CodeHorizon\GoldRushTheGame\Crashes"
• The crash folder will have the name of a date for example - 2018-02-12_151020
Important: restarting the game will delete the crash log files.
or alternatively:
• Press the Windows key and R to bring up the 'Run' box.
• Enter the following without the quotation marks: "%temp%\CodeHorizon\GoldRushTheGame\Crashes"
Video of the crash
Videos can be recorded with popular recording software such as OBS, Xsplit, AMD ReLive, etc.
You can upload the videos on wetransfer.com (or other services) and send us the link.
Thanks in advance for your help! With such files, it will be easier for us to help.
Cheers!