Commanders!
Today, we are moving the support service away from the My.Games platform and to one of our own.
What this means for you:
- The Support button will lead to a new page with a different design (so don't be surprised)
- New tickets will temporarily take longer to resolve (sometimes considerably, so please contact support only when necessary and do not report bugs via support - post them to our Discord channel)
- Existing tickets will still be serviced by the old support service so there's no need to open new ones
- Please make sure you enter the correct nickname and registration e-mail to your account - not doing so will significantly extend the time your ticket will take to be serviced
- If possible, please enter tickets in English (machine translation is preferrable for non-native speakers), other languages may take longer to process
- It is temporarily not possible to change your registration e-mail via support
We apologize for the inconvenience and will polish the service as soon as possible.