Hello Envoys of Gaia!
Some players may encounter issues entering the game under certain circumstances,
Please refer to the following cases and perform the corresponding actions to try troubleshooting!
Login window does not appear
This may be due to missing Microsoft Visual C++ Redistributable in your OS, causing login issues.
If this happens, you can download and install the corresponding package to initially troubleshoot the issue.
Players can follow the instructions to proceed!!
1. Use the built-in installer in our setup file.
2. Download from the Microsoft website, file version: 2015-2022, Version number: v14.44.35208.0
(Currently the latest version).
👉(x64) version installer link:
https://aka.ms/vs/17/release/vc_redist.x64.exe
👉(x86) version installer link:
https://aka.ms/vs/17/release/vc_redist.x86.exe
※Due to compatibility issues, it is recommended to play the game on Windows 7 or above.
Error Code 99 during update
This issue occurs when updating game translation data, mostly due to unstable connections. Players can try switching network environments (wired, wireless, mobile, etc.) to resolve it.
Unexpected game crash
There are various causes for this issue. After a crash, the game will automatically report the error to the team for ongoing fixes. Any update information will be announced in-game.
If the issue persists, please download the game via our official link.
"Aura Kingdom - Impact" Operations Team