As planned last week, a new hotfix was just rolled out earlier today.
With this 167.94MB hotfix, a major issue resulting in the loss of progress should be resolved.
Again, thank you for raising this issue and sharing all the details and specificities with our support teams on all platforms. It helped us greatly in identifying the cause of the problem.
What was happening?
The automatic upload of the save into the cloud had a chance to fail in some cases, causing synchronization issues. This could lead to conflicting save states, resulting in a loss of progression.
Now, with this latest hotfix,
- Auto save upload has been disabled to avoid further issues.
In case you would need it, manual saving into the cloud is still possible via the in-game Save Management menu. You can copy your save into the "Cloud save slot". Just don't forget to upload your save before closing the game.
💡Please be mindful that if this latest hotfix was not automatically applied before starting the game, see to manually update your game.
Thank you so much for your help, patience, and confidence.
Your Prince of Persia Community Team