Our team worked over the weekend and into today to fix the server issues occurring. We have a solution that will go into a patch targeted for Wednesday. As thanks for being patient while we work through our Open Alpha growing pains, we’re giving everyone 100 free gems! You rock, and we can’t wait to keep squashing these bugs together.
In order to receive your gems, you’ll need to login to the game between Wednesday (after the patch goes live) and Tuesday, Oct. 27th.
Since we’re in Early Access, here’s a little more information on what happened with our service:
It wasn’t the actual servers (we have plenty of those). The problem was our matchmaking service bottlenecked while handling the requests for new server instances. And oh boy, there were a TON of requests for new instances coming in very fast. We tested for this before launch using way higher numbers than what happened over the weekend, but the organic behavior of live players is unpredictable and exposed bottlenecks our testing didn’t show. What we’re releasing should solve the immediate problem, but there’s more work to be done, so expect further improvements in the future.