Greetings Maplers,

We would like to take a moment to give an update on the lag and server instability issues that were mentioned in the January 13th Maple Memo.

On January 20, 2022, we changed the way one of the logs recorded data to see if it could help in reducing the server load and reduce lag. After a week of observing the changes, it doesn’t seem like this helped in reducing lag. We also swapped some channels, to check if the channel configuration was the issue, but the good channel became bad and the bad channel became good. This allows us to rule out channel configuration as the cause of the issue.

We have discussed these issues with our service provider, who could not find issues on their back end, but they suggested that we move the 20 affected channel servers within their service. During today’s maintenance on January 27, we have moved the servers per their suggestion. Additionally, we will be putting NA Reboot world channels 4 and 6 on a server with different hardware specs and applying some additional setting changes to channels 2, 5, and 8 to see if the lag will be reduced.

We would like to assure you that we are looking into this issue with high priority and ask you to please bear with us while we continue to investigate the root cause.

Thank you,
Mjollnir Bean