[Updated November 27 12:03AM PST] The maintenance has been completed and we have extended Cash Shop items in your inventory for 3 hours. Please restart your Nexon Launcher or Steam to ensure you receive the latest client update.
We would like to share an update regarding the earlier emergency maintenance. The downtime was not caused by an issue within the MapleStory game servers themselves, but by an outage in a backend system that is commonly used across multiple games. This led to unexpected service instability and disconnections. We have identified the cause and resolved the issue, and game service has now returned to normal. While service has been restored, we are continuing to review the incident to understand the full scope of the impact and ensure stronger stability moving forward.
[Updated November 27 12:46 AM PST] Details regarding compensation for affected players will be shared once ready, and the compensation will be distributed before end of November 27 PST.
- [Updated November 27 12:45 AM PST] Unscheduled Emergency Maintenance Compensation
- The compensation will be distributed to all accounts created before November 27 06:00 AM UTC.
- Claim Period: Until December 12, 2025, 11:59 PM UTC
- How to Claim: Click the gift box notifier on the left side of the screen to claim the compensation box.
| Item | Quantity | Tradability/Duration |
|---|---|---|
| VIP Booster | 5 | Tradable within account, 7-day duration. |
| 4x EXP Coupon (30 min) | 5 | Untradable, 7-day duration. |
| Luxe Sauna Coupon | 2 | Tradable within account, 7-day duration. |
| Experience Nodestone | 2 | Tradable within account, 7-day duration. |
| Sol Erda/Sol Erda Fragment Selector Coupon (1/30) | 2 | Tradable within account, 7-day duration. |
We sincerely apologize for the inconvenience this outage may have caused, and we thank you for your patience, understanding, and continued support throughout the disruption.
Hi Maplers,
We are experiencing an unexpected issue and will be taking our game servers offline for an unscheduled emergency maintenance today. We are actively working hard to resolve the issues as quickly as possible and will provide more updates and information when we can.
Thank you for your patience and we apologize for any inconvenience this issue may have caused. We will be temporarily offline by today, November 26 2025 at 10:00 PM PST (1:00 AM EST November 27 / 7:00 AM CEST November 27 / 5:00 PM AEDT November 27).
Thank you for your cooperation,
The MapleStory Team
- What will be unavailable:
- All MapleStory game servers.