Hello Agents,
We would like to provide guidance on eligible cancellation targets and the process.
The eligible cancellation for N-Coin charge made between April 20, 2026 and May 20, 2026, which is the period up to one month prior to the service termination, please contact our support team via email during the designated request period.
Please note that cancellation eligibility may vary depending on the selected payment method
- Eligible purchase period
- April 20, 2026 – May 20, 2026 (only for N-Coin Charge)
- Due date of cancellation request
- June 17, 2026 at 8:00 AM UTC
- Request Method
- Submit a request via the official support email [[email protected]], including the following information.
- Receipt of N-Coin Charge
- Charged platform
- Transaction ID
Please note that only submissions sent through the official support email will be considered. Kindly send your request via email and not through the website 1:1 Inquiry.
As for purchases through Steam platform, please kindly contact Steam Support.
Please note that cancellation eligibility and processing may vary depending on the platform/payment method policy, and requests submitted after the applicable period may not be accepted.