Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
Since the official release of Once Human version 2.1.1, we've been gathering community feedback and actively addressing your concerns.
Here are the current details of the changes we've made:
1. Fixed an issue where Sticky Ice Crystals would not expand when used within a territory.
2. Fixed an issue where arrows could not be retrieved properly.
3. Fixed an issue that caused the mail system to lag after a territory was demolished in RaidZone Mode.
4. Fixed an issue where Rebecca's Stardust telekinesis would stop working.
5. Fixed an issue where visual effects for fashion items such as Nightmare Bringer could disappear under certain conditions.
6. Fixed the abnormal damage output from shotgun turrets.
7. Fixed an issue where weapon models displayed incorrectly after using shield items.
8. Fixed an issue that caused Prismverse's Clash custom servers to fail to launch in certain regions.
Once Human Development Team