Dear players,
First and foremost, I must sincerely apologize once again to players who purchased the game at full price during its initial launch. Due to an operational error on my part, the planned 20% launch discount was not activated when the game launched on Steam. Although I immediately contacted Steam Support and eventually had the discount manually applied, this resulted in a period where some players purchased the game at full price before the discount became active.
This situation is deeply unfair and contradicts our intention to provide equal benefits for early supporters. I am incredibly sorry and regretful!
To make up for this oversight, ensure fairness, and fully appreciate the support of our launch players, I have communicated with the Steam Team and reached an agreement: All players who purchased the game at full price during the period before the discount was activated are eligible for an unconditional refund, regardless of your game playtime.
Important Refund Instructions:
Eligible Players: Players who purchased the game before the launch discount was activated.
Refund Method:
Please visit the Steam Support page: https://help.steampowered.com
Find your purchase record for [Tongue of Dog].
Select "I have a question about this purchase" -> "I'd like to request a refund".
Follow the on-screen instructions.
Solving the "Over 2 Hours Playtime" Issue:
To assist players with over 2 hours of playtime, whose standard refund request might be automatically denied by the system, please clearly explain the situation in the refund request text box, or simply paste the template text provided below:
(Please COPY & PASTE the following text into the 'Reason for Refund' box):
"Refund requested for [Tongue of Dog]. Purchased at full price at launch due to a developer error (launch discount wasn't applied yet). Please approve this refund under this special exception. Thank you!"
Pasting this explanation will effectively help Steam Support staff quickly identify that your request falls under this special approval and process your refund.
If you experience any issues requesting the refund, please contact us via email ([email protected]) or Discord (https://discord.gg/5Wxh4WmTbY).
Even after a refund, you are always welcome to repurchase the game during the current discount period or in future sales. We sincerely hope you'll consider returning!
Final Words:
This error was entirely my responsibility. I am deeply grateful for your understanding and patience. I also extend my sincere thanks to the Steam Support team for their prompt assistance.
To the players affected by this, I offer my deepest apologies once again and urge you to use the refund process outlined above to reclaim the discount you rightfully deserve. Thank you to every player for your support and trust.
Sincerely,
Hua