Hello, this is Project Moon.
With Ver. 1.116.2 Scheduled Update, which will be deployed on Oct. 8th, 12:00 (KST), we will be implementing the following memory-related optimizations.

Please refer to the information below.

■ Improvements

1. Main Story Chapter 10 - Combat / visual effects resource optimization
- We have improved the compression method for resources in Shadowed combat, characters, E.G.O, and various other resources.
- The affected resources will still maintain the same resolution, so it will not affect the effective visual quality.

2. Resource reset after unique cinematic and combat resources are used
- We have identified and fixed an issue where certain unique visual resources in Main Story Chapter 10 - carry over to the following scenes.
- We have identified and fixed an issue where relevant cinematic resources after finishing an Encounter in the Shadowed would carry over to the next battle Encounter.

3. Unnecessary resource loading removed
- We have identified and fixed an issue where certain combat visual resources were being loaded in scenes where they weren't used.

■ Expected Results

※ These are based on the results from our internal iOS testing device with 4GB of available RAM for application usage.
- Memory usage when continuously playing the latter part of will be reduced by up to approximately 15%. (Based on our internal 4GB RAM testing device, these changes reduce memory usage by approximately 300MB)
- We expect this to reduce crashing instances in the affected sections.

The same optimization processes will be applied to AOS devices as well, and we expect this to reduce the crashing frequency by reducing the total amount of memory usage.

However, please note that results may vary depending on your device's conditions & active background processes.

■ Additional Information

- Please note that this improvement does not guarantee that crashes won't occur in certain Encounters on devices with 4GB RAM.
We are currently implementing further optimization solutions, and will inform you as soon as they are applied.
- If the game continues to crash repeatedly, it may help to try again after closing all other applications.
- If the issue persists, please submit a customer service ticket with the following information included: Your device model, the area in the game where the crash occurs, and a screenshot to help us identify the exact issue.

We will continue to implement optimization solutions to improve stability on mobile platforms.

We sincerely apologize for the inconvenience.