Dear players,
I wanted to post this dev log earlier this week, but I got sick. So, please excuse the delay.
Since Galactic Crew II was released as Early Access title, I get reports of games crashes that happen at apparently random times. Although I invested over a hundred hours playtesting, writing more Unit Tests and analyzing code, I still have not found the source of this issue and I have never encountered this issue myself. I want to solve it, but I need your help to do so.
If you are someone who encountered these crashes and want to help me, please follow the guide below.
- Download a tool called Procdump from Microsoft right here. This tool supports a wide range of possibilities to analyze application behaviour. For legal reasons, I can't include it in the game's download since I would not be allowed to re-distribute it. But you can find the download link at the top of the linked website.
- Start Galactic Crew II.
- Open a command line prompt. You can do this by pressing the Windows key on your keyboard, enter "cmd" (without quotation marks) and press Enter.
- Enter the following bold text into the command prompt and press Enter. procdump.exe -e 1 "Galactic Crew 2.exe"
- Play Galactic Crew II until the game crashes. When a crash happens, you should find a Dump File in the installation directory of the game. Please make this crash Dump File available to me in some way (e-mail, link to a cloud, etc.)
In this crash dump file I should see the exact location in the code where the crash happens and hopefully an indicator why it happened.
Your help is greatly appreciated.
Kind regards, Benjamin