Hello, I am Denis and I am the Creative Producer at Enplex Games, the makers of Population Zero.
No sugar-coating and straight to the point - please accept our sincere apologies for how the launch of Early Access has gone so far.
I would like to thank all the players that are staying with us in spite of all the difficulties of the first day. The fact that you continue playing the game is the best support for us and our project. We will do everything possible to make Population Zero a more stable, interesting, and pleasant experience.
I would also like to apologize to the players who were not satisfied with the quality of the product they paid for.
If you feel that we failed your expectations, you are entitled to ask for a refund. We hope you’ll keep an eye on our progress and give the game a try again in the near future. Please, use our Support Team and they will provide help, in case you run into difficulties while figuring out how to refund.
Most importantly, I would like to tell you about what we are fixing in the game now and also share the plans for the nearest future updates:
- The problem with Friend Invites: the ability to invite friends is now implemented through Steam functionality (you can find the instructions here). However, we realized that it is not convenient for the players. For that reason, we are preparing an in-game solution for inviting friends and creating groups. The update will be released as soon as we can make sure it works. Today we will patch and significantly simplify the system of joining friends via Steam. Your account level or game mode no longer matters when you are invited. Server player capacity doesn’t matter as well. You can jump into any session your friends are in, simple as that. This update will be live very soon.
- Server Stability: We are already working on server stability and planning a number of hotfixes. You still might experience some difficulties in the upcoming days. Please, contact our Support Team if you come across any. Your ‘run.log’ files found in the game folder will help us solve such problems much faster.
- Commander Edition Pricing Policy: We would also like to apologize to the members of our community who are outraged by the appearance of the Commander Founder Pack on Steam and the fact that it cost less than during the pre-order period via the official site. Firstly, it was a mistake to use the same names of the Founder Packs for the pieces of DLC and bundles on Steam. The latter did not have many items that Founder sets did. Secondly, we were wrong when we set the price for these packs as low as we did. We made the decision to remove all the DLCs from Steam for now and give the players who pre-ordered them via our website some in-game compensation. It may come in form or cosmetics or steam keys for your friends. Stay tuned for the news on that, as we’ll be posting about it here.
In the next day or two, we will release our May-June roadmap. Later, we hope to publish the roadmap for the entire year ahead. This roadmap will include answers and solutions to a lot of the more problematic issues facing the game as it is right now. Plus, it will include a peek into the content we plan on adding in the weeks ahead.
Yesterday, we encountered many technical problems that we just could not have detected during the CBT stage. That’s one of the main reasons behind the decision to launch the game into Early Access. We would like to express our gratitude to the players of the first wave who are helping us to make a good game. We’ll have more information about how we’ll reward your support in the coming weeks.
Thank you for your support and feedback. With your help, we know that we can make Population Zero a game of our dreams. Hopefully, sooner rather than later.
See you on Kepler.
Enplex Team & Denis Pozdnyakov, Creative Producer