Getting Support
Important! If you experience bugs/problems:
With every new release there are going to be some hiccups. We have tried our best to test thoroughly and have had an extensive public beta, but there is always something.
We would like to try to help you fix any issues. Please contact us at [email protected] or via our discord server. In 95% of cases bugs affect others too so investigating is worth it. Using the review system to write a negative review is not very good for you since it makes it difficult for us to get back to you - many people ignore Steam notifications.
What you can do right now about problems
- The previous major release (v0.9.0) is available as "previous_version" in "betas" in the Steam settings for VSXu so you can still run "what worked before" until we have helped you fix the problems in the new release.
Japanese language support! Many thanks to 香月 a.k.a. DJ/VJ LogiQ!
New in this version
- Bug fix: Tweak values would not save and duplicates of certain values would be saved (but not used)
- Japanese language support by 香月 a.k.a. DJ/VJ LogiQ
- Error dialogs would display text as a bunch of question marks making them useless.
- Much better error message when audio backend communication does not work; the most common culprit being a non-standard/thirdparty firewall.
- Detection of trying to launch two instances of player which causes problems with port bindings for the audio backend
- Bug fixes in font engine causing certain characters to not render properly (not a visible bug because there were workarounds in place, but an improvement enabling the Japanese translation and future projects)