Hello everyone!
Today we have launched an update to improve our Network Infrastructure and provide a better game experience for players all around the world!
We have set up cloud servers in several regions which will reduce the time it takes to send information. There are still some further optimisations planned for the future as we work on our official dedicated servers but see below for further information on how we are currently solving lag within the game
Single player and player created multiplayer
Previously, players would need to send data back and forth from their current location to our game servers in Ireland. This would increase the amount of lag that a player will experience. Now, we have set up several game servers in regions around the world which will allow players to experience improved online performance.
The changes that we have made should dramatically decrease the amount of lag that players experience in game when hosting their own single player game or when hosting a multiplayer game.
It is important to note that if you join a multiplayer server that is not within your region, you may experience increased lag.
Official dedicated servers
Our official dedicated game servers are still based in Ireland. This means that the changes we’ve made will not affect your lag within the official dedicated servers. In the future we are going to need to change some of our current dedicated servers location to provide better support worldwide. We will share more information on these changes very soon
Offline Mode
A few members of the team have been working very hard to release an offline mode. Progress is going really well and we are still looking to release the offline mode as soon as possible.
Russian players - Server not found issue
This was an issue we felt where an IP was banned within this particular region. We have adjusted our server locations and this should now be fixed for users specifically in Russia. Though if you are experiencing this issue and not in Russia, do also please try loading the game and let us know if this latest update has addressed this issue.
Localisation
We are a studio which has a major focus in user generated content This can be seen from our work with Robocraft and with the systems we have in place for CardLife. We are always looking to involve the community with our development, be it providing feedback to improve game mechanics or seeing the amazing characters that you have all designed in game!
We’ve had interest from players who would like to see the game available in their language and have offered to help us translate the game. If you would like to help us with localisation, please do get in touch via the following URL and you’ll hear from us very soon!
https://support.freejamgames.com/hc/en-us
Chest issues
One of the issues in developing a game in Early Access is that we may come across times where some progress by the player is lost. This is a part of the development journey and can sometimes become unavoidable. It is wise to continue to update players that there is always a chance of this as the game is still heavily in development.
With our changes to databases and also the changes we made to improve latency for players around the world, one of the issues that has been raised internally is that some players may lose some items placed within their chest. We apologize in advance for this and hope that it only affects a small number of players. Rest assured we are doing our best to avoid these issues in the future and trying to protect the progress of our players.
If you have found that you have lost some items during this update, please get in touch with us via the support site below with information including your display name and the server you are on.
https://support.freejamgames.com/hc/en-us
Memory improvements
We have made some core changes to the code to fix a memory leak that was reported. This memory leak within the server would ultimately result in us needing to reset a server due to the sheer amount of data that was being sent. By reset, we mean turning it off and on, NOT a server wipe. Your buildings and progress when a server “resets” will remain when you log in.
The changes we are making to our official dedicated servers will mean that the game will reset servers less often.
We thank everyone for their support, patience and feedback over the last week! It has been incredible and we’ve learnt so much from every one of you. Please do let us know if you see better network performance with this update or even if you don't see any change! We need your feedback to make sure that we are continuing to move forward in development to create a better experience for all players.
All the best,
Chris