Dear readers of Kokorogawari,
This is Precatio’s programmer Haru!
First, thank you for playing Kokorogawari, it’s a game that means a lot to us and we really hope you’ll to enjoy it!
We did a lot of testing before we released the game, but alas software will never be bug-free… So if you find any bugs, be it game-breaking or minor things, please let us know because we’ll gladly work hard at fixing them!
If you have any bug reports, please send them to:
[email protected].
We will get back to you as soon as possible, but since the dev team also has a full-time job (cry) the Haru Support Mailline is mostly only active after 6PM European Time.
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Q: What should you include in a mail to the Haru Support Mailline?
A: Sometimes you may get errors that we don’t get during our testing, so we need to actually understand what kind of error you encountered. So please provide us with the following! :)
1) Screenshot of the error or the error traceback.txt
2) Your save file which produces the error.
Save files can be found in following folders:
Under Windows: C:\Users\{user_name}\AppData\Roaming\RenPy\Kokorogawari
Under Linux: ~/.renpy/Kokorogawari
Under Mac: ~/Library/RenPy/Kokorogawari
3) If it’s a save file error (unable to load or save) does the error occur for all save files?
4) Can you continue the game if you click “Ignore error”?
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Q: How do I know which save file is the correct one?
A: Example with 2-3-LT1.save
2 - this number stands for the save page, here it’s the second save page
3 - this number stands for the save file number on a page, so this is the third save file on the second save page
Q: Does my save file contain any personal info?
A: No, it does not. The save file is game-specific and only saves parameters so the game knows where to start off from.
We know you might be angry after encountering an error, but please be patient with us and allow us some time to assist you! (We promise that we take all bug reports super seriously!)
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Currently known bugs: (FIXED!)
Some save files from the v1.0 version can’t be loaded in the v1.0.1 version.
Kokorogawari is unable to start because Kokorogawariv1.0.exe/.sh/.app is missing
A new patch is planned before the weekends and should deal with the loading save error and some minor sprite / music glitches.
Sorry for the inconvenience caused and thank you so much for your help!
-Haru