Hey everyone, but especially those who are affected by the 'SteamVR controller binding' issue,
As you may be aware, we've been fixing y'all up with polish updates (based on community feedback) ever since we'd dropped the 'GRAND Update' back in December.
That update brought a LOT of significant changes and improvements to the game. We knew there'd be hiccups here and there due to the update's nature (like how it was a complete backend overhaul), but you all have been incredibly helpful by providing feedback over the last few weeks.
We can't get back to everyone all the time, but rest assured: we have read every single review, discussion, report, email, comment, DM and reddit thread - it's humbling to see how invested you all are in Zero Cal. Thank you!!! <3
(I should probably get to the point now instead of rambling.)
We need a hand in tracking down a pesky issue that we seem to be unable to reproduce within our team.
SteamVR CONTROLLER BINDING ISSUE
We've got reports of controller bindings acting up. And when they do, they're acting up big time, breaking controller inputs completely.
We're aware of this phenomenon, and it's heartbreaking to see the game being borked for many players. As I mentioned, we're unable to reproduce it internally, no matter what HMD and settings we're using (Index, Rift S, Quest 2). Everything just... works.
If you're affected, please please please read the next part so we can finally get to the bottom of this once and for all! _/\_
FILES AND INFORMATION WE NEED
We're currently diving in blind, but knowing the following information and having the following files should give us a headstart:
- We need to know when did controls break for you (after the GRAND, or after one of the follow-up updates)
- We need your save files. You can find them in \Users[USERNAME]\AppData\Local\ZeroCaliber\Saved\SaveGames - just zip the whole folder
- We need your config files. You can find them in \SteamLibrary\steamapps\common\Zero Caliber VR\ZeroCaliber\Config\SteamVRBindings - just zip the whole folder
- We need the type of HMD and controllers you're using
- We need to know whether you're using Virtual Desktop or not (in case of Quest 1-2-Pro)
- We need to know whether you used any kind of custom key bindings before or sticked with the default one
- We also need to know if you changed runtimes recently
- Last but not least, and this might seem odd, we'd like to know how you launch the game. Like, do you launch from Steam, then put on the HMD, then grab controllers and turn them on AFTER launching, or are they turned on BEFORE launching, stuff like that.
Please send everything attached in an email to [email protected] with the subject being "SteamVR controller issue". Including your Steam username is a plus, just in case we'd like to get in touch for more info.
I know it's quite a lot, but the more info the merrier!
This, of course, isn't the only report we're addressing, but we have most other reported issues down. It's just this one we can't reproduce at all.
That said, please keep the feedback flowing!
Oh, there's another thing I wanted to touch base on: I've seen comments on how we try to friend players/contact them in DMs, oftentimes asking them to change their reviews. That's 100% true! Well, for the most part anyways.
It's not some shady tactic we're trying to pull off - we found that solving particular issues mentioned in a review or a comment, or just simply giving some insight on things is infinitely easier and quicker via a quick chat (instead of going back and forth in a thread or emails). This is exponentially true when it comes to reviews as 'developer responses' are pretty much useless.
So... if we ever send you a friend request, please don't think we're being shady. We're just trying to respond to feedback/solve your issue/give more info on certain topics. :)
And on that note, if you're enjoying Zero Cal, please consider leaving a thumbsup on the game's store page - positive vibes are the best cure against bugs!
See you on the battlefield,
-Dan & the whole XREAL Games Team-