Anti-Cheaters Update (11/16)
1. We've improved the ability to monitor & detect 3rd party programs that overlap the gameplay window.
2. We are still improving the recently introduced AI Image Recognition System.
3. We understand many players are upset with Cheater Reports showing, "Temporary Suspension". These accounts are continually monitored and if enough evidence is detected by the system, further punishments will be given, including but not limited to permanent account ban.
>There will be more updates coming soon, please stay tuned, and thank-you for everyone's support!
>We will fight the cheaters together!
Original Message
Attention Survivors!
We wanted to let everyone know that we are continuing to take the offensive on cheaters within Rules of Survival! It will not be tolerated. Beyond banning, we are further testing out new methods to prevent and identify cheaters/illegal gameplay before it harms your experience.
Over the past week we have found hackers to be using a modified NPK file to allow them to take unfair advantages within Rules of Survival. (This includes no-recoil, high scope, faster parachute, etc.)
The following adjustments to our anti-cheating systems have been made to compensate.
-We have reinforced the protections in place around the NPK file to prevent a modified version from being used. If it is modified in anyway, an internal mechanism will activate to identify the illegal file and player.
-We are starting to test an AI Image Recognition System to automatically identify cheating by analyzing the imagery of players' gameplay. This is still in the early stages but hope it will further protect the fair experience we wish to give to all players.
We also wish to thank the community for all their support during this time and let players know how they can help us stop cheaters.
-Players may Report Users* In-game, through our Official Discord Server, or on our Forums for Cheating/Hacking at:
https://rulesofsurvival.16163.com/thread-5167-1-1.html
*You May Also Report websites/organizations that advertise cheats through the above link.
-Players may Appeal Bans (If they believe they have been wrongly accused) at:
https://rulesofsurvival.16163.com/thread-5164-1-1.html
Click here for The Partial Banned Survivor List.
In-Game Issues
Not Receiving Diamonds
Status:
Some users have experienced not receiving Diamonds after purchase. We are currently investigating what is causing the issue, however there is a record of it recorded on our system once payment is made, nothing is lost.
Recommendation:
If you are a PC User:
The issue may be fixed by tapping to scan the payment again with your mobile phone but Do Not Pay Again. Then cancel out. This may help to refresh the system. If the issue persists, please send an e-mail to [email protected] and include your in-game name/ID, Server, along with any relevant information about your payment.
If you are a Mobile User:
You will need to submit a support ticket in-game through the CS Center, you can find this by going to Settings.
Other In-Game Issues
1. If you are a Mobile User and experience any other in-game issues, it is best to to go "Settings" & "CS Center" and submit a support ticket (This includes issues with purchases, or lost guest accounts, however please follow the previous links for Ban Appeals).
2. If you are a PC User, please send an e-mail to [email protected] and include your in-game name/ID, Server, and your issue.
Rules of Survival Dev Team