* This News include the updates of both Mobile and PC version.
Steam Update
1. As many of you have already noticed, Rules of Survival is back on Steam ;)
2. In the past, we enabled family sharing for players' convenience, but found that this function was abused by some people, which against out intention and also undermines the fairness of the game. After the discussion with Steam, we decided to disable this function currently. Thanks for all your understanding.
3. We are also working with Steam on implementing VAC (Valve Anti-Cheat) to assist in preventing cheating on Steam. We will update you as soon as there is new information regarding this and we will continue to implement the in-house measures below.
Cheaters Update
What We Did During June 22nd - June 28th
1. 291,028 More Survivors were Banned from Rules of Survival for having been caught cheating or using illegal methods within Rules of Survival.
2. Continually discovering the various ESP, Aimbots, Fast Landing & Super Jump third party plug-ins, along with others that cheaters have used to compromise Rules of Survival and upgraded our Anti-Cheat Systems to compensate for them.
3. We are continuing to BAN DEVICES* in order to bring fairness back to Rules of Survival and punish those that ruin the game.
4. During Every Maintenance Period, there was an upgrade in detecting 3rd party plug-ins being used in conjunction with Rules of Survival.
5. Ban Appeals are continually being processed and taken care of by our customer support team.
Click here for the 19th List of Banned Surviviors.
Please note that this is only a "partial list"and doesn't include all those who were banned in the past 7 days.
How to Report In ROS
We highly recommend you report by the in-game Report Button. And you will get feedback of your report after it is reviewed through the in-game mail.
You can also report on our official forums for Cheating/Hacking at:
https://rulesofsurvival.16163.com/thread-5167-1-1.html
*You May Also Report websites/organizations that advertise cheats through the above link.
Players may Appeal Bans at:
https://rulesofsurvival.16163.com/thread-5164-1-1.html
In-Game Issues
Not Receiving Diamonds
Status:
Some users have experienced not receiving Diamonds after purchase. We are currently investigating what is causing the issue, however there is a record of it recorded on our system once payment is made, nothing is lost.
Recommendation:
If you are a PC User:
The issue may be fixed by tapping to scan the payment again with your mobile phone but Do Not Pay Again. Then cancel out. This may help to refresh the system. If the issue persists, please send an e-mail to [email protected] and include your in-game name/ID, Server, along with any relevant information about your payment.
If you are a Mobile User:
You will need to submit a support ticket in-game through the CS Center, you can find this by going to Settings.
Other In-Game Issues
1. If you are a Mobile User and experience any other in-game issues, it is best to to go "Settings" & "CS Center" and submit a support ticket (This includes issues with purchases, or lost guest accounts, however please follow the previous links for Ban Appeals).
2. If you are a PC User, please send an e-mail to [email protected] and include your in-game name/ID, Server, and your issue.
Rules of Survival Dev Team