* This News include the updates of both Mobile and PC version.
Steam Update
1. We are working closely with Steam to have Rules of Survival put back on the Store ASAP and will provide updates as soon as the situation changes.
2. If you already own Rules of Survival on Steam, your game data is safe and you can continue playing as normal.
3. We are aware of some performance issues with the Steam version and are working on optimizations.
Cheaters Update
Dear Survivors,
We are aware of the frusturation many are experiencing with the cheating issue (especially tele-kills) and wish to make it a bit more transparent to our players. While our anti-hacking team works daily on preventing hacks/third party programs from being used on the game, the hackers are doing the same, it is a difficult battle that is constantly being waged. We, however, will not stop, we will continue to upgrade our anti-cheating measures, ban cheaters, and monitor/take legal action against channels that spread cheating/hacking information.
- We want to thank everyone within the community for supporting us through this, we will continue to keep you updated and share any new information that is available.
- Below are the usual statistics and current measures we have taken in the past 7 days...
What We Did During June 15th - June 21st
1. 452,401 More Survivors were Banned from Rules of Survival for having been caught cheating or using illegal methods within Rules of Survival.
2. Continually discovering the various ESP, Aimbots, Fast Landing & Super Jump third party plug-ins, along with others that cheaters have used to compromise Rules of Survival and upgraded our Anti-Cheat Systems to compensate for them.
3. We are continuing to BAN DEVICES* in order to bring fairness back to Rules of Survival and punish those that ruin the game.
4. During Every Maintenance Period, there was an upgrade in detecting 3rd party plug-ins being used in conjunction with Rules of Survival.
5. Ban Appeals are continually being processed and taken care of by our customer support team.
*Devices include any platform used to Play Rules of Survival, including PC & Mobile.
Click here for the 18th List of Banned Surviviors (which is now weekly).
Please note that this is only a "partial list"and doesn't include all those who were banned in the past 7 days.
How to Report In ROS
We highly recommend you report by the in-game Report Button. And you will get feedback of your report after it is reviewed through the in-game mail.
You can also report on our official forums for Cheating/Hacking at:
https://rulesofsurvival.16163.com/thread-5167-1-1.html
*You May Also Report websites/organizations that advertise cheats through the above link.
Players may Appeal Bans at:
https://rulesofsurvival.16163.com/thread-5164-1-1.html
In-Game Issues
Losing Red Envelope
Issue:
Some players would lose their red envelope if they died and left the game before their teammates.
Status:
This issue was resolved.
Not Receiving Diamonds
Status:
Some users have experienced not receiving Diamonds after purchase. We are currently investigating what is causing the issue, however there is a record of it recorded on our system once payment is made, nothing is lost.
Recommendation:
If you are a Mobile User:
The issue may be fixed by tapping to scan the payment again with your mobile phone but Do Not Pay Again. Then cancel out. This may help to refresh the system. If the issue persists, please send an e-mail to [email protected] and include your in-game name/ID, Server, along with any relevant information about your payment.
If you are a PC User:
You will need to submit a support ticket in-game through the CS Center, you can find this by going to Settings.
ROS Dev Team