Early Access: Patch #4

16 Apr 2024Developer post

Dear friends!

we’ll start by saying a word to the players who bought the game off our website, activated the key, but can’t get their DLC rewards:

we see that xsolla has sent you the correct keys;
but Steam says that these keys should receive “0” in terms of DLCs even though they were generated for the correct packs. We have already filed a complaint to Steam - no answer yet;
the best decision would be to deactivate your key and activate a new one received directly from us;
to solve the issue, contact us by email ([email protected]) - communicating this way is not the most convenient but at least it is much more structured and controlled;

RESET all the rewards that have been purchased by players;
give players back their RPs and additional 10 as a bonus;
players will have to buy their skins again;
we are sorry for the inconvenience, so here’s a small compensation and a chance to reconsider your choices;

We also apologize for still not being able to stabilize the launch, starting from crits/blocks and ending with support, but believe us, we are not only actively working on it but also in the process of expanding our team.

the most important point is - before the end of 04/17/24 we’ll make and announce a final decision:

regarding players abusing XP gains by reloading;
despite the complexity of the approach (the abuse is too easy to do, while it is simply impossible to prohibit relogging);
in advance, we’ll say that the minimal penalty will be a setback by 15-30% of the character experience;
we’ll try to fix it by the end of the week;
well recommend not to abuse the system before the fix because then the setback we’ll be even bigger that the one mentioned;