Bless Server Consolidation Guide and Policy

Greetings!
As mentioned in our last Producer’s Letter, we will be consolidating our servers on July 24 (PDT). The details are as follows.

[Server Consolidation Schedule and Guide]

* Server Consolidation Schedule: July 24, 2018 (PDT) (Time: TBA)
* Who will be affected?
Characters that were created before the expected maintenance on July 24 will be transferred to the new consolidated servers. Enjoy Bless in a new environment!

• NA Tanara / Habicht / Sforza / Deblahyim will be merged to form the new server [NA] Hilan. Lilyanthes / Murabi / Chinuwa / Gagato will be merged to form the new server [NA] Kairos.
• EU Physis / KuatRan will be merged to form the new server [EU] Bacillas. Daimon / Ventus / Ermekis / Baraka / Melacazeus will be merged to form the new server [EU] Iriaphos.

[Transference of Character Information]

All character information will be transferred securely. However, if there are any faction clashes (if a player has characters from both the Hieron or Union faction) or if there are insufficient character slots for the amount of characters possessed, then some characters may be deactivated according to the priority guidelines below.

If there is no discrepancy between the characters’ factions and there are enough slots for all characters on an account, then rest assured that all character information will be transferred securely.

1. What if I have characters from different factions? As the Bless world is based on the conflicting Hieron and Union factions, players cannot create characters of both the Hieron and Union faction on the same server. Therefore, if an account has both Hieron and Union characters on servers that will be consolidated, only one faction’s characters will be transferred and the other will be deactivated. The process for determining which faction’s characters will remain and which will be deactivated will be based on the following character preservation priority standards. The opposing faction’s characters will automatically be deactivated. (Deactivation does not mean that your character information will be deleted. Although the character will not be shown on the character selection window, Neowiz will continue to store the character’s information. If the player would like to have their other faction’s character information preserved, and it happens to be eligible for restoration under Neowiz’s policy, then the player may request the reactivation of the inactive faction’s character information and deactivate the opposite faction’s character.)
   • Priority Guidelines for when a player has characters of opposing factions First Priority: Guild leader characters Second Priority: High level characters Third Priority: Most recently used character If an account has a character that is a guild leader, we will prioritize preserving characters that are in the same faction as the guild leader character. If there is no guild leader character, the next priority will be high level characters, and lastly, the most recently played character. The faction to be preserved will be decided using the above standards. *Guild leaders are prioritized because a guild’s information will also be deleted if its guild leader is deleted, thereby affecting not only the guild leader but all guild members.
2. What if I have characters from different factions? All accounts come with at least 4 character slots. 2 more can be purchased for a total of 6. If an account has more characters than character slots, the characters to be transferred will be determined based on the below character preservation priority standard and the amount of character slots a player has. First Priority: Guild leaders characters Second Priority: High level characters Third Priority: Most recently used character For example, if a player did not purchase extra character slots on the servers to be consolidated, then only a max of 4 character slots will be available. As a result, only 4 characters will be transferred according to the above character preservation standard. All other characters aside from the 4 will be deactivated. (There is no problem if you have less characters than the amount of slots owned.)
3. What if someone has the same character name? If another character has the same character name within the servers to be consolidated, then your character name will be changed temporarily. First Priority: Characters which were created before this Server Consolidation Announcement (June 26), and which were used to play the game between the announcement period and the actual server consolidation maintenance date.
   • If the other character with the same name did not connect to the game during the period between the announcement period and the actual server consolidation maintenance date, then the character name will be maintained.
   • If the other character with the same name did connect to the game during the period between the announcement and the actual server consolidation maintenance date, then the player’s character name will be changed temporarily. Once connected to the new consolidated server, the player will be required to rename their character in order to proceed.
   Second Priority: Characters created after this Server Consolidation Announcement (June 26)
   • Between a character created before this announcement and one created after, the name of the one created before will be maintained if their character names overlap.
   • The character will be given a temporary name (number_original name), and ONE chance to change the character name upon connecting to the server after consolidation.
   • Renaming characters on the new server will be conducted on a first-come first-serve basis. Players will need to act quickly in order to get their desired name.
   • Players will not be able to connect to the game if overlapping names are not changed after server consolidation.
4. What if another guild has the same guild name? If two guilds have the same name, the following priority naming standard will be applied. First Priority: The name of the higher level guild will be preserved. Second Priority: If the guild levels are the same, the guild that was created earlier will have their name preserved. Third Priority: If both of the standards above are not applicable, then temporary names in the format of “Number_Guild Name” will be assigned.

   ※ Guilds that were give temporary guild names can be changed once the guild leader character connects to the game.

5. Gold As gold is bound to the server, all gold from servers to be consolidated will be combined and made usable on the new server. In other words, if a player has 1 Gold on server A, and 2 Gold on server B, then the player will now have 3 Gold on the new server.
6. Using the Market As the market system of registering and purchasing items is account based, players can continue to register and purchase items from the marketplace regardless of character name changes.

   Transference Information	Transference Standard	Priority Standards and Details
   1. Preservation Standard according to Character’s Faction	1) Characters on the servers to be consolidated are all from the same faction 2) Characters on the servers to be consolidated are members of different factions	1-1) * All characters of the same faction will be combined in the new server. (However, the amount of characters transferred will differ depending on the amount of character slots available. Refer to section 2 of Transference Information). 2-1) *If a player has characters from both factions on servers to be consolidated, then the characters and faction to be preserved will be determined according to the below Priority Standards. First Priority: Guild leader characters Second Priority: High level characters Third Priority: Most recently used character (However, the amount of characters transferred will differ depending on the amount of character slots available. Refer to section 2 of Transference Information).
   2. Character Transference Standard according to the amount of character slots owned	1) Total amount of characters owned do not exceed the amount of character slots owned. 2) Total amount of characters owned exceeds the amount of character slots owned	1-1) *All characters will be transferred to the new server according to the amount of character slots owned. *The amount of characters transferred will depend on how many character slots were purchased (if any). 2-1) * The amount of purchased character slots on servers to be consolidated will be combined and totaled. A max of 2 purchase character slots will be applied to the new server, but if the total amount of purchased character slots exceeds 2 then the exceeding amount will be converted to Lumena that will be given to the player’s character with the highest level on the new server.
   3. Name Preservation Standard for when two characters have the same name	1) No other character has the same name 2) Two characters have the same name	1-1) Character name is preserved. 2-1) * The character will be given a temporary character name according to the following Preservation Priority Standard. * Temporary character names must be changed upon connecting to the new server before you may begin the name. First Priority: Characters which were created before this Server Consolidation Announcement (June 26), and which were used to play the game between the announcement date and the actual server consolidation maintenance date. Second Priority: Characters created after this Server Consolidation Announcement (June 26).
   4. Name Preservation Standard for when two guilds have the same name	1) No other guild has the same name 2) Two guilds share the same guild name	1-1) Guild name is preserved. 2-1) *Guilds with overlapping names that are not resolved under First Priority or Second Priority (listed below) will have temporary names in the format of “Guild Name + Number” assigned. *Temporary guild names can be changed once the guild leader character connects to the game. First Priority: The name of the higher level guild will be preserved. Second Priority: The name of the guild that has been around longer will be preserved. If a guild that was created after this Server Consolidation Announcement (June 26) shares the same name as one created before, it will be given a temporary name.
   5. Gold	All gold from servers to be consolidated will be combined and made usable on the new server (Gold from the deactivated faction will also be included).
   6. Using the Market	As the market system of registering and purchasing items is account based, players can use a different character on the same account to retrieve items put on the market before server consolidation.

7. Transference and Recovery of Purchased Items
   • a) Purchased Character Slots The amount of purchased character slots on all applicable servers will be totaled and combined. - Case 1: If there is only 1 purchased character slot on the applicable servers, the player will now have a total of 5 character slots (4 free + 1 purchased) available for use on the new server. - Case 2: If the total amount of purchased character slots exceeds 2, the exceeding amount will be converted to Lumena. The Lumena will then be given to the player’s character with the highest level on the new server. - Case 3: If the purchased character slot(s) is associated with a faction that has been deactivated in accordance with the above character preservation priority standards, then the purchased slot will automatically be transferred to the remaining active faction. However, if the total amount of purchased character slots exceeds 2, the exceeding amount will be converted to Lumena. The Lumena will then be given to the player’s character with the highest level on the new server.
   • b) Purchased Inventory Slots A character’s active inventory slots will be transferred as is. However, the expanded inventory of a character that was deactivated due to either faction incompatibility or having too many characters will be converted to Lumena. The Lumena will then be given to the player’s character with the highest level on the new server.
   • c) Lumena All of a character’s Lumena will be transferred. However, the Lumena possessed by a character that was deactivated due to either faction incompatibility or having too many characters will be collected and given to the player’s character with the highest level on the new server.
   • d) Purchased Items
     • Founder’s Pack and Premium Membership Items If characters with a Founder’s Pack or Premium Membership items are deactivated due to either faction incompatibility or having too many characters, the concerning items (excluding Premium Membership Buffs and Lumena) will be collected and delivered to the player’s account inbox during server consolidation maintenance. ※ As Premium Membership Buffs are applied account-wide they are not eligible for recovery. ※ Lumena will be collected and recovered through a different method and is therefore excluded from the packages that will be delivered to the player’s inbox.
     • Lumena Pack Items Lumena Packs that were purchased but kept as items in the inventory (Lumena that has not yet been applied to a character) of characters that are deactivated due to either faction incompatibility or having too many characters will be collected and delivered to the player’s account inbox during server consolidation maintenance.
   • e) Special Currency Shop Items from the costume/ mount costume/ pet costume/ Extend Function categories of the Special Currency Shop, if owned by a character that was deactivated due to either faction incompatibility or having too many characters, will be collected and converted into Lumena (matching the purchase price), and will then be given to the player’s character with the highest level on the new server. Items that are not from the costume / mount costume / pet costume / Extend Function categories are considered consumables or items with expiration dates/times and will not be recovered or compensated.

   Transference Information	Transference Standard	Priority Standards and Details
   a) Purchased Character Slots	1) Less than 2 purchased character slots 2) More than 2 purchased character slots	1-1) They will be totaled and combined. 2-1) Exceeding slots will be converted to Lumena and given to the player’s character with the highest level on the new server.
   b) Purchased Inventory Slots	1) There are no purchased inventory slots on deactivated characters 2) The deactivated character has purchased inventory slots	1-1) Inventory slots currently activated on each character will be transferred as is. 2-1) Exceeding slots will be converted to Lumena and given to the player’s character with the highest level on the new server. Inventory slots that were received as quest rewards will not be converted to Lumena.
   c) Lumena	1) If there are no deactivated characters 2) Some characters are deactivated	1-1) All of a character’s Lumena information will be transferred as is. 2-1) The Lumena owned by a deactivated character will be collected and added to the player’s character with the highest level on the new server.
   d) Lumena Packs	1) The character that owns these items is active 2) The character that has unused Lumena Packs in their inventory or mailbox has been deactivated	1-1) Item information will be transferred as is. 2-1) If the items are owned by a deactivated character, they will be collected and re-sent to the player’s account inbox.
   e) Founder’s Pack	1) The character that owns these items is active 2) The character that has unused Founder’s Pack items in their inventory or mailbox has been deactivated	1-1) Item information will be transferred as is. 2-1) If the items are owned by a deactivated character, they will be collected and re-sent to the player’s account inbox (this package will exclude Lumena and Premium buffs, as Lumena will be recovered in a different way, and Premium Buffs are applied account-wide and not eligible for recovery).
   f) Premium Membership	1) The character that owns these items is active 2) The character that owns these items has been deactivated	1-1) Item information will be transferred as is. 2-1) As Premium Buffs are applied account wide, they don’t need to be transferred between characters. Premium Memberships will be collected and redelivered to the player’s account inbox.
   g) Items Purchased from the Special Currency Shop	1) The character that owns these items is active 2) The character that has these items in their inventory has been deactivated	1-1) Item information will be transferred as is. 2-1) Special Currency Shop items from the costume / mount costume / pet costume / Extend Function categories will be collected and converted to Lumena that will be given to the player’s character with the highest level on the new server (All items that are not from the costume / mount costume / pet costume / Extend Function categories are considered consumables or items with expiration dates/times and will not be recovered or compensated).

*Note

• According to the above character preservation standards, some characters on servers to be consolidated may be deactivated after the opening of the new consolidated server.
• If a player would like to reactivate a character that was deactivated due to either faction incompatibility or having too many characters after server consolidation, then please contact our Customer Support.

  ※ Please decide carefully as faction changes can be made through our Customer Support only ONCE.

• If by any chance a guild leader character gets deactivated after the server consolidation maintenance, the guild will also be deactivated. Any guild member can contact Customer Support to request that the guild be reactivated by making one of the current guild members the guild leader. The criteria for selecting the new guild leader is as follows: ※ First priority - the character with the higher guild ranking ※ Second priority - the character who joined the guild first ※ Third priority - the character that has logged in most recently within the last two weeks

  ※ If a guild has only one member (and that member is the guild leader and is deactivated), the guild will be deactivated and will not be recovered even if the guild leader character is restored. In order to prevent this, make sure to add at least one new member to any single person guilds and appoint the new member as a vice guild leader before the server consolidation maintenance takes place.

• Character names on a player’s friends list may be changed or deleted after server consolidation. Please double check when sending mail or gifts.
• Overlapping character names or guild names can be modified beginning July 24, after the server consolidation maintenance.

• If a character that was deactivated due to either faction incompatibility or having too many characters was a guild member, then the character will also be removed from the guild members list.

Thank you,
The Bless Team