Hi everyone!
I'm Thomas, the producer of the WW1 Game Series team. We have a patch for you all that hopefully fixes the progression issues (removed/inflated XP) for Verdun and Tannenberg, as well as a high chance of helping with the disconnect issues. For further investigation we added more logging to provide us with more details on the issue going forward. These changes are experimental so please read the following instructions carefully!
UPDATING THE GAME
To update your game to fix the previously named issues, we updated the opentesting branch for both games. This means that the games won't update automatically, you have to switch yourself. We want to be absolutely sure that our changes for data saving don’t influence your progression, so that's why we treat it like an experimental patch.
How to switch:
- In Steam, right click the game in your list
- Press Properties (the lowest option)
- Navigate to the Betas tab
- Select opentesting from the list.
This should trigger a small update.
RISKS
When you switch to the opentesting branch, your current progression will not be at risk. However, if something turns out to be wrong with our fixes, you might lose the stats you gathered since switching. We did some internal testing, enough to deem it safe enough to deploy it here, but we never know for sure until we test at scale.
If you switch to the opentesting branch and encounter any disconnection and progression issues, please make sure to:
- Notify us in our community Discord, find the #techsupport channel. You can share it here on Steam as well, but on Discord things go a lot faster!
- Include your player.log and player-prev.log (how to find them)
By doing this. you will help us identify and fix the problem easier and quicker!
If all goes well, the fix will be applied as a standard update for the games.
Thank you all and good luck on the battlefield!