Hunters,
As a part of our year of improvements for 2025, we have been exploring ways to better expand direct communication in our key community hubs. You may have noticed an increase in Developer Insights, and we hope that’s been as valuable for you guys as it has been for us.
The community shares a lot of valuable information with us on platforms like Reddit, Discord, Twitter, etc., and looking at how we monitor and respond to that engagement is a focus for us this year. One element of that is real-time game issues and bug reporting.
With that in mind, we are introducing Community Triage, a new initiative designed to improve the way we track and address bug reports across community channels.
Community Triage is a structured system that will help us catalogue, cross-reference, and respond to the bug reports you share, as well as streamline our information flow both to and from players. The result should be more fixes communicated, more new reports filtered directly to the development teams, and a clearer order of priorities internally based on community feedback.
Why Are We Implementing This?
Our community hubs move quickly, and this creates a challenge for the team as we try to effectively track and respond to ongoing issues. By introducing Community Triage, we aim to:
- Improve response time and consistency
- Share more status updates and details of upcoming fixes
- Provide better data for our development teams to act on new reports
Pairing up player reports with known bug tickets internally is not always a simple process, and the Triage system will allow the team to thoroughly investigate without losing track of open reports. It will also help us to better update you guys directly on what’s being worked on, helping us to close the loop faster on key issues.
By centralizing this information, we will also gain stronger insights into bug trends and community priorities.
How Will It Work?
To begin, Community Triage will be rolled out exclusively on Reddit, where we will test and refine the process before expanding to other platforms.
When a player reports a bug, our team will review the issue and attempt to find a relevant ticket internally. When we find a match, we can share an update directly in the report thread about progress on the fix.
If we aren’t able to find a relevant ticket, the report then becomes logged in our Community Triage system, along with a link to the original thread. This will then go on to be reviewed by the wider team. The outcome of this could be that a relevant match is found, or that we identify the ticket to contain a new report—which will then go on to become an internal bug ticket—and the team can begin investigating fixes from there.
The result is then communicated in the original thread, and the ticket is considered resolved.
What’s Next?
We see Community Triage as a major step forward in how we communicate with you about in-game issues. By starting with a smaller rollout on Reddit, we can test and optimize the system before expanding to other platforms.
We will be closely monitoring how the system performs, listening to your feedback, and refining the process as we go. Stay tuned for further updates, and as always, we appreciate your help in making the game the best it can be.
Thank you.