We are terribly sorry for the trouble and inconvenience caused by the connection errors experienced by some of you.
We released a new patch at 9 p.m. Friday, Nov. 9 to address the issues some players are experiencing, in which an error code (such as 50382-MW1) will appear and connection is lost.
In order to continue to address these issues in the future, we would like to request error logs from players who continue to experience connection errors after the patch.
How to access error logs
(1) In the Steam client, navigate to the "LIBRARY" tab and select "Game."
(2) Right-click on MONSTER HUNTER: WORLD and select "Properties."
(3) Select the "LOCAL FILES" tab.
(4) Select "BROWSE LOCAL FILES."
(5) Open "Logs."
(6) The log file is titled "network_error.txt"
Error log upload location
(1) Visit http://pastebin.com
(2) Copy/paste the raw text into the 'New Paste' box
(3) Click 'Create New Paste.' It'll generate a unique URL just for you.
(4) Share this URL by replying to this post.
Once again, our apologies for the troubles this may have caused. Your assistance in this matter is appreciated.
Important: You must update to the latest version of MONSTER HUNTER: WORLD to apply the fixes above. The latest version of the game is revision number 160018. You must close and reopen the game for the update to take place. You can verify the version number in the top-left corner when you launch the game in window mode. Keep in mind that you can only match with other players who have the same update version as you.
- For other questions, please visit the official MONSTER HUNTER: WORLD support portal below.
http://www.capcom.com/mhwsupport/
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