Hi Catanians,
our team pushed hard for a release today but unfortunately, we have to delay the release of the client until tomorrow Nov 4th.
We want to give you some info about what was happening in the past few days and where we are right now:
On Monday night the servers of our old provider went offline and they started to back up the user database.
We received a compressed form of this backup on Tuesday which we had to download and unpack. This step alone (creating the backup, downloading, and unpacking it) took more than 24 hours due to the millions of accounts we have in Catan Universe. We knew before this will take as long as it did because we tested it already a few times.
On Wednesday we started prepping the database we received to allow for the migration to our new server and backend provider. This is an automated process that unfortunately is taking way longer than we anticipated and tested.
The preparation of the database for the migration is a crucial step to make sure the actual migration of your accounts works as intended.
Since we are running out of time today to orderly release one platform after the other, we made the decision to postpone those releases until tomorrow. This will allow us to monitor the migration throughout the day. Please keep in mind that we are working in the CET timezone so for you this might be during the night or in the early morning. But as we stated before, all you need to do is download the new client once it's available. Everything else will be explained in the game.
We are truly sorry about the delays but we do not see any point in rushing into a release of the game clients if the database is not ready yet and especially if at some point our team wouldn´t be available to monitor the process due to it getting too late in the day.