Commanders!
On July 3, during the night (roughly between 3 AM and 9 AM CEST), the game suffered from unexpected issues that led to a loss of data from this period of time. As a result, the accounts were reverted to the status from right before the issues arose.
What this means is the following:
Progression vehicle acquisitions from the abovementioned period were rolled back, please feel free to purchase them again
Any progress accumulated during the abovementioned period as well as match results were lost
Regarding loot crates – if these were obtained before the issues arose and only opened during the issues, they were returned to your inventory. If the loot crates were obtained and opened during the issues, the data was lost and we cannot restore these crates
Regarding Operation Liberty, the data for mission completion during the issues was lost and we cannot restore it. However, today’s stage can still be completed until 2 AM (July 4) in order for it to count. The event unfortunately cannot be extended
Items purchased during the issues from Web Shop, Steam and other similar platforms were not delivered but we managed to recover the data. These items will be delivered to their owners in the near future (roughly the next day or two)
The issues are now resolved and we would like to apologize for the inconvenience. And since it’s July 4 tomorrow, we’ll have a cool gift for you, including Battle Coins (for the current and the next Battle Path), boosters and Premium Time.
Thank you for your patience and, as always:
See you on the battlefield!