Hello Spacelords,
Many people have been affected by a bug in the conversion from faction points to talent points in the latest patch. There's two different consequences of this bug:
- Some players were unable to gain Talent Points
- Some players got no Talent Points when we calculated the conversion from Faction Points
We've identified the problem causing this behaviour, and we're working on fixing the issue. Unfortunately, the process for reinstating the lost Talent Points requires recovering old backups and working with big data files. The definitive fix won't be ready until next week. We appreciate the patience of those affected. Rest assured that, when the fix arrives, all Talent Points will be accounted for.
- Talent Points that you gained in the past or gain in the future will be there when the fix arrives, regardless of whether they were properly added up to your wallet or not at the time.
- Talent Points you had before the last patch arrived will be reinstated as well.
Thank you very much for your patience.