Hey everyone!
We made some good headway on the “running man” (that's when you load up you game and it sits on the animation of the running guy) issue recently. The fix we put in place is for the bulk of the reports but there may be some outlying issues we need to address. The best way for us to quickly get these nailed down is for you to send us your Logs. Logs give us a hyper detailed look at what is happening at any given moment with your system and the connection to our servers.
We appreciate you taking the time and extra effort to provide this level of feedback. Here’s how you can turn on logging for your computer.
1. Edit your useroptions.ini file within the game directory where you have it installed and add the following entry as a new section in the file, all on separate lines, single-spaced:
[Logging]
Address=
FileLogLevel=6
LocalLogLevel=6
2. When in the infinite loading screen issue occurs, please zip up your entire LOG folder found in the game directory where you have King of the Kill installed.
3. Create a support ticket at help.h1z1.com and attach the compressed log files within the ticket. Put the subject line as "Running Man Log files attached" so we can quickly find them.
4. You may want to remove the extra logging after collecting the information as it will add considerable extra logging and take up space.