[Hong Kong Price Adjustment Compensation Announcement]
Dear players from the Hong Kong region,
Due to a recent pricing adjustment in the Hong Kong region, some early purchasers who bought the game at HK$80 experienced a price difference.
After reviewing our sales data, we estimate that approximately 50+ players were affected. To express our gratitude for your early support, we are offering the following compensation:
▶ Compensation Details
Eligible players will receive 1 Steam key for “Mecha Harem: Bonds of the Abyss” (to be delivered upon the game’s release).
🔗
▶ Eligibility & Qualification Period
Region: Steam account registered in Hong Kong and paid in HKD
Qualification: Purchased this title at HK$80 before 2025/10/24 00:00 (HKT) and have played for more than 2 hours (ineligible for refund)
Quantity: One key per eligible purchase record
▶ How to Apply (via Email)
Email Subject: Hong Kong Price Compensation Application – Your Steam Nickname
Send To: [email protected]
Please include the following in your email:
1️⃣ A screenshot of your Steam purchase record showing the game title, HKD price, order number, and purchase date (see sample images below)
2️⃣ A screenshot showing your playtime (either of the two example formats is acceptable. Since we don’t have any Hong Kong friends to provide a sample, the example image uses a purchase record from the Taiwan region instead. Thank you for your understanding.)
3️⃣ Your contact email address (the compensation key will be sent to this address)
▶ Application Deadline
2025/11/30 23:59 (HKT)
▶ Distribution Time
Compensation keys will be emailed to approved applicants during the launch week of Mecha Harem: Bonds of the Abyss.
▶ Important Notes
Orders that have been refunded or returned are not eligible.
This offer applies only to eligible purchases made in the Hong Kong region with HKD payments.
This compensation program is a one-time event and cannot be combined with other promotions.
Due to limited team resources, processing and replies may take time. We appreciate your patience as we review applications in the order received.
We sincerely apologize to all affected players and thank you for your understanding and early support. 🙏
FAQ
Q1: Why are you offering a key for the next game as compensation?
A: Steam does not support regional refund adjustments or order modifications, so we are offering a key for our upcoming title as a goodwill gesture.
Q2: I’m not sure if I qualify. What should I do?
A: Please send us your purchase screenshot (including price, order number, and purchase date), and we will verify your eligibility.
Q3: I’ve already applied but haven’t received a reply.
A: We review applications in the order they are received. If you haven’t heard back after several business days, please reply to your original email as a reminder.
Q4: How do I find my purchase record?
A: Click your account name (top right) → Account Details → View Purchase History → “Loser Got Isekai’d.”