Dear community:
On July 7 we have initiated a series of tests in order to improve connection for our Asia-based players.
Firstly, we moved our Asian servers from Singapore to Khabarovsk.
While for us, as a studio, Khabarovsk would have been better than Singapore for a number of reasons (it’s cheaper to run and we’re able to update and upgrade the servers there much faster), we decided against this change. Both the feedback of Asia-based players and our internal technical tests have shown no significant improvements over Singapore. And in some cases, it became even worse.
Secondly, we moved our Asian servers to Hong-Kong.
We’re happy to report that this transfer has achieved our goal: the hub in Hong-Kong provides better hardware than Singapore (albeit, substantially more expensive) and, more importantly, it provides a much better connection for the majority of our Asia-based players. The feedback from the community that we received after the transfer was very positive, and our internal tests show steady improvement across all the thousands of sessions that were played there.
To give you a better picture, we’d like to share some data:
In the week since the last transfer, over 5,000 sessions have been played in Hong-Kong.
The tests show that the number of sessions with any connectivity issues has decreased by 35% compared to Singapore. This means that hundreds of players now enjoy better player experience, which is the most important metric for us.
We are very grateful to our player community, especially to our Japanese, Chinese and Korea communities, for the patience that you have demonstrated while we were looking for a way to improve the server situation in Asia.
Thank you for being a part of this journey!
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