[Compensation for End of Service]
■ Scope of Compensation
- All paid products purchased between the maintenance held on 12/9/2025 – 3/10/2026 (PST)
- Paid products purchased during the above period will be processed for cancellation/refund in accordance with each platform’s policy. Please refer to the inquiry methods for each store below and submit your request accordingly.
■ 1:1 Inquiry Submission & Processing Schedule
- Submission Period: 3/17/2026 19:00 (PST) – 5/19/2026 07:59 (PDT)
- How to Submit: [Blade & Soul Heroes] > [1:1 Inquiry] > [Refund (End of Service)] > [Submit Inquiry]
※ Refund processing schedules may vary depending on the date of submission.
■ How to Submit
- How to Submit: [Blade & Soul Heroes] > [1:1 Inquiry] > [Refund (End of Service)] > [Submit Inquiry]
※ You must be logged in to submit an inquiry. The category will not be visible if accessed without logging in.
※ Consent to the collection and use of personal information is required when submitting a request.
※ Please use the subject line: “[Submission] End of Service Payment Cancellation”
※ Please attach receipts for purchases made during the applicable period (including order number / actual payment receipt).
※ For App Store in-app purchases, automatic refunds are not available due to App Store policy. Please request a refund directly through the [App Store Customer Support]. Refund eligibility is determined according to App Store policies, and refunds may not be processed if required documentation is not provided.
■ Required Information / Attachments
- Inquiry Title: [Submission] End of Service Payment Cancellation
- Server Name
- Character Name
- Purchase Store & Order Number
- Email Address
- Consent to Personal Data Collection and Use
※ Refunds may not be processed if consent is not provided.
※ Required documents may vary depending on the purchase platform. Please refer below.
■ Required Documents by Store
Store | Attachments and Requirements |
Google Play Store | Receipt including order number |
Steam | Receipt including order number |
PURPLE (PC) | Receipt including order number ※ For purchases made with mileage via PURPLE, refunds will be issued in mileage. The longest available validity period for the mileage type will be applied based on the refund date. ■ How to Check Purchase History - Purchase history can be found via: My Page > Wallet > Purchase History |
■ Important Notes on Refunds
- Refunds will only be processed for users who submit a 1:1 inquiry through the End of Service refund page and consent to personal data collection and use.
- Refund procedures and schedules may vary depending on the laws and regulations of your country of residence.
- Refund criteria may differ by region based on applicable laws and regulations.
- Please ensure that your request is submitted within the specified period for smooth processing.
- Refunds will only be processed for requests with verifiable purchase records (ex. receipts).
- Please ensure all required information is entered accurately.
- Required fields must be completed in the specified format. The company is not responsible for any disadvantages caused by incorrect or missing information.
- Refunds will not be processed if the submitted documents do not match the provided information.
- For Google Play Store and Steam, store receipts (with transaction ID) must be submitted. For PURPLE, payment receipts are required.
- Please ensure that the order (transaction) ID is entered exactly as shown in the store.
- Requests submitted after the deadline may not be processed.
■ Detailed End of Service Schedule
- Official Discord, SNS, and YouTube channel closure: 6/16/2026 20:00 (PDT)
- Game access block & official website closure (excluding the notice board): Scheduled on 6/16/2026 (PDT)
- Official website & Customer Support closure: Scheduled on 6/29/2026 (PDT)
■ Support Channel for End of Service Inquiries
- For inquiries regarding the End of Service of Blade & Soul Heroes, please contact us via the channel below.
- Submission Path: [Blade & Soul Heroes] > [1:1 Inquiry] > [Refund (End of Service)] > [Submit Inquiry]
- Operation Period: 3/17/2026 19:00 (PST) - 6/29/2026 20:00 (PDT)