Dear Community,
As you might probably hear, there was a fire disaster at one of the biggest Data Centers in Europe ( https://www.reuters.com/article/us-france-ovh-fire-idUSKBN2B20NU ).
Sadly, one of our machines, dedicated to the login/connection/character database server was exactly in here, at the SGB2 building. Our first line backups copies were made at the same machine, and copied and stored in another building at SGB1 building - which sadly also was damaged and burned down.
Luckily - we were of course doing another layer of backups in a different location, and that's to ensure that we were able to restore everything, yet due to that being 3rd backup copy we were doing it less often.
The backup of character data has been restored to the point from the first day of March, but we were able to restore some more data thanks to our internal logging systems.
What is the detailed state of rollback:
- Your account credentials (this is most important to players who bought our game in the last few days) are 100% up to date.
- Guild Castles possession has not been rollbacked and it is like it was while the Data Center burn happened. All GC's will have the Weekly Open SoW Disable activity set to 2500 out of 3000 points. No tokens have been placed, because the Guild Castles layouts had to be rolled back, and for that reason, it could mean they would get attacked without the current layout.
- Most of your characters/guilds status had to be rolled back to the last first day of March.
Luckily, we have been saving lot's of logs directly on our servers, and thanks to that we have been able to restore all of the items you have gained via in-game events (like crafting events) and Contribution Points - we were unable to be sure which characters done them, so we are putting all of them to one of your characters - if you would like to move them to the different character by any reason contact us at [email protected] and we will help you.
This also means that players who bought and started the game from 1st March until today would have their brand new characters recreated with partial data only, but with some extra compensations.
We have been logging in every character login to the servers, yet only with character name to account connection. For that reason what we could do to you is that we will recreate lost characters to player's accounts with the very same name. Sadly, we run out of time today so this will be done tomorrow. You are free to create new characters and play the game as the game is already available. You will still receive bonuses on characters you will create, just later.
Those characters (accounts on which characters will be recreated by us, and no new character has been created yet) that we will recreate based on stored data will be able to pick up their nation while logging in, will receive character experience corresponding to the amount needed to reach the 50th level on start, crafting experience corresponding to amount needed for first 20 levels in all crafting professions and will receive 12-hour long character and crafting experience buffs. (example: If you will create your new character right away and achieve level 30, you will get bonus experience that will push your character a few levels only, since the experience needed to increase character level is scaled with each next one. The same rule applies to crafting levels.)
Also, to help players recreate their characters to their liking, they will receive additional reskill, restat and character visuals edit points.
Additionally, everyone who has logged in the frame time of rollback will receive compensation, which we had to pick to not inflate our game economy, as we are speaking of giving them to tens of thousands of unique players:
- a Crafting Chance buff notification. You will be able to start via notification center a special buff that will last two hours of playtime
- 5 gold per account compensation available to pick up once per account via notification center
- characters who will be recreated (so the new players that lost their brand new characters) will receive huge character and crafting exp boost for 12h of the playtime (it only counts when a player is logged in)
- all items created by events and CP's earned in the meantime will be restored to the account and available to pick up from the Auction House “Bought” tab
– Everyone who bought Ambers meantime will have their Ambers back, but we will be able to do that by tomorrow.
We are deeply sorry for all of the issues, we have learned a hard lesson that we need to secure backups better, especially as there are lots of familiar companies today who are basically out of the options but to put everything from zero. In all of this, we are glad that no human being was harmed in that huge fire incident.
Thank you everyone for your understanding and continued support.
Gloria Victis Team