Greetings, Lords and Ladies.
This is the Game of Thrones: Kingsroad team.
We recently identified an issue where players could repeatedly use equipment chests obtained from certain in-game content to acquire equipment in excess.
This issue was promptly fixed once identified, and we sincerely apologize for any inconvenience caused.
However, we have confirmed cases where some accounts intentionally exploited this issue to acquire an abnormal amount of equipment and resources.
In accordance with our operational policies, these accounts will face service restrictions. In addition, all items and content progression, including abnormally obtained equipment, set research effects, and any extra acquired resources, will be reset.
📢 Sanction Details
🔴 Affected Accounts: Accounts that exploited the issue to repeatedly acquire equipment
🔴 Sanction Period:
📌 7-Day Service Suspension: 46 accounts
📌 14-Day Service Suspension: 9 accounts
▸ The length of the suspension was determined internally based on the frequency of the exploitation.
▸ Please understand that the detailed criteria for these sanctions cannot be disclosed.
🔴 Sanction Details: [Updated on 9/30 01:50 AM (PT)]
1. Application of account restrictions in accordance with operational policies
2. Recovery of abnormally obtained items and currency
🔸 Equipment of certain tiers and grades obtained through exploiting will be recovered.
📌 If the equipment in question is currently equipped, it will be removed and empty slots will be filled with replacement equipment materials required to craft replacement equipment will be provided.
📌 Please note that the tier, type, and effects of the replacement equipment cannot be chosen by the player.
🔸 If exploited equipment was used to upgrade Set Research, the Set Research level will be reverted.
📌 Copper used for leveling up Set Research will not be refunded.
🔸 Any Copper gained from selling the exploited equipment will also be recovered.
Additionally, as an apology for the inconvenience caused by this issue, we have prepared compensation to support your equipment growth.
🛡️ Compensation
🔹 Recipients: All Users
▸ Accounts subject to suspension due to this issue will not receive compensation.
🔹 Compensation:
✔️ Equipment Hardener x60
✔️ Altar of Memories Base Reward Count Recharge Ticket x3
▸ The above rewards will be delivered via your in-game mailbox.
🔹 Distribution Period:
✔️ After the 9/25 update - October 1, 11:00 PM (PT)
▸ Rewards can be claimed by logging in with a character at level 10 or above.
Thank you for your continued support as we work to maintain a fair and stable game environment.
