If you experience any problems loading your game, please contact me at [email protected].
A subset of players is experiencing issues loading their game (I'd guess maybe 1 in 30 players). This can look like the main menu "Load Game" button being grayed out suddenly mid way through a play through, save files triggering a black screen on open, or strange issues when the game loads in.
After trying desperately to figure out what's going on and screaming into a pillow many times, I've come to the conclusion that I don't think I'll be able to fix this issue entirely. Basically, since the game was started 10 years ago, an older unreliable and outdated save format was used in the Plugin I used to build the game. Since the load issues are somewhat uncommon, the beta testers and I never had them appear, and I first had reports of them after the game was launched.
In theory, I could change the save format now, but doing so would invalidate all of EVERYONE'S current save files. This would be out of the question. But what I can do is either fix specific files that are causing issues, or recreate and provide you with a file that puts you back where you need to be.
So, if this happens to you, please reach out! I wouldn't want you to have to replay the game from the beginning, I can help you fix this!
Instructions
In your email, please state if you are on Windows or Mac.
Next, describe which issue you're having:
Main Menu Load button grayed out
Loading a save file goes to a black screen
Strange issues on Load (missing cursor, menu stuck open, etc.)
Third, please attach your .save files to the email.
How to do this on Windows:
Open File Explorer
Follow this file path. C:\\Users\\(your username)\\AppData\\LocalLow\\Default Cube Games\\Penelope Pendrick and The Art of Deceit
(If you don't see the AppData folder in your user folder, make sure you go to the "view" tab at the top and check the "Hidden items" box.)
Send me the .save files that are in there - they should read like pp_0, pp_1, pp_2 etc.
How to do this on Mac:
Open Finder
Go to the hidden "library" folder by pressing Shift + Command + G, typing ~/Library, and clicking Go.
In that folder, go to the folder "Application Support". In there go to the folder "com.Company.ProductName". In this folder you should see some files named pp_0.save, pp_1.save, etc. Please send those in the email.
Once I receive your save files, I can send you a fresh one that you pop back into that folder and you should be good to go :)
(I'll do my best to get back to you within 24 hours)