We are currently experiencing technical problems with our kayako support system for FSX: Steam Edition which is resulting in delays in our ability to respond to inquires.
We are working closely with the team at Kayako to resolve this issue as soon as possible. You can still continue to log new support requests through the website as per normal and we will endeavor to reply to you as soon as we can.
Additionally, you can still access our full FSX: SE knowledge base where you will find an extensive range of troubleshooting guides.
http://dovetailgames.kayako.com/
We are sorry for any inconvenience that this may cause.
- Dovetail Games