Hey everyone!
We're aware that some of our players have been running into saving issues, which causes them to lose their progress. First of all, we'd like to apologise as we know how frustrating this is — and also bring you some clarity on what's going on from our side.
This is a very hard situation to simulate in a testing environment without actual active players. So, even with internal testing, we didn’t anticipate how hard the current player load would push the cloud systems, which have been causing it to lose connection, interrupt saving, and, in the worst cases, wipe out progress. This is an awful situation, and fixing it has been a top priority for us.
This issue can also affect offline progression, so for now, we strongly recommend you play on a stable internet connection and manually save your game from time to time.
The good news
We have already found a solution for this, which is currently being tested and should be released in the next few days.
Once again, we know how frustrating this situation is, and we thank you for your patience and understanding.
If you have any other issues, please feel free to join our Discord server and share the details with our team!
We’ll keep you updated as we get closer to patch release.