As briefly announced on November 4, gamigo will no longer be in charge of or involved with any live operation of ArcheAge and ArcheAge: Unchained. Starting December 1, this will solely be with the publisher Kakao Games directly.
We have put in hours of work to ensure safe data transfer to find a way that you can continue playing. We had several discussions with the staff of Kakao Games to make the transfer happen. This means your progress will not be lost.
Your data saved until November 18, 2021 (with all your characters) will be encrypted and transferred to the new platform. All subsequently saved data until the final implementation at Kakao Games will thus not be transferred.
Read all about what you need to know in this announcement and also make sure to pay a visit to our FAQ. We might extend the FAQ with more details at a later point.
Naturally, the data transfer will be protected according to the GDPR, and at no point will Kakao Games be able to identify you as a person by the transfer data unless you yourself register at their platform.
Game Transfer Schedule
The current schedule for the transfer of accounts to Kakao Games is as follows:
Edit: *The opening of Kakao Games' transfer page was moved to November 19.
Please note these details might change as we go along with the process.
Additional Process Details
You can continue playing with your Glyph account until December 1, 2021, however, progression will not be saved after the maintenance on November 18. Kakao Games will take over the service starting December 1, but the exact service launch date will be announced on their transfer page. You will be able to find the link to the transfer page on November 18 in an upcoming news post. Once the service launches, you have to download and play the game via the official website from Kakao Games.
Please note that you cannot request a transfer of the data of multiple Glyph accounts to one single Kakao Games account. Each account you wish to transfer needs its own destination account.
Once everything is completed, our game data will be permanently deleted.
You can ask further questions in this thread and also read about Questions and Answers there. The information on this post and the FAQ may be updated as we go along with all processes.
We want to thank all of you for being on this adventure with us all these years and for all of your support. So long, Adventurers!