Items Lost Compensation [Part 1]

Dear Inheritors,

We understand the inconvenience caused by the items lost during the transfer process. Thanks to the feedback you all provided, we initiated a detailed investigation towards compiling everything lost and returning your items or providing you compensation. Because we are aware of the questions that this situation may generate, we’d like to provide you with these answers in advance:

What happens with the stats we had for some of the items?

Sadly it will not be possible to restore the original stats of the items so random stats will be provided.

What about gems?

Unfortunately, we are unable to verify gems that were added to the items and we are therefore unable to compensate them.

Does everyone receive the items lost or just the ones that submitted a ticket?

Everyone. Returning items manually will not be possible so we will generate batches to distribute them. For those that have submitted tickets, we kindly ask that you reply to the ticket with “#closeme”. Since our support team cannot provide individual assistance, this will help us greatly in reducing the ticket queue and enabling us to help you with other issues.

When are we receiving the compensation items?

February, we will update you with the exact date in our official channels. It's not specified yet due to the complexity of the process. We want to make sure all the items are available in your mailbox.

What do I do if my item is not on the list below?

It is likely that your item was included in our original table here and was correctly substituted or compensated for.

Please find the full list of affected items below: