Q: If my login screen triggers a "A D3D11-compatible GPU…is required to run the engine" prompt, what should I do?
A: There may be a driver issue. Try repairing/reinstalling the driver.
Q: What should I do if the game gets stuck on the logo during startup or fails to run?
A:
1. Check if your driver version is up to date.
Method 1:
Open "Run," type "dxdiag," and click "OK." See the picture below.
Select "Display" to view your driver version.
Method 2:
Right click on "This PC," then open "Properties."
Open "Device Manager."
Find the "Display adapters" and the corresponding graphics card, then right click on "Properties."
Choose "Driver" to view your driver version.
2. Check the latest driver version for your graphics card. If the driver is not up to date, please download the latest version and install it.
3. Try to install the .net and VC++ 64-bit environments. Here are the download links:
.net environment: https://www.microsoft.com/en-us/download/confirmation.aspx?id=48137
If the .net environment fails to install properly, please try resetting your computer.
Step-by-step: Open the Start menu, go to "Settings," then to "Update & Security." Select "Recovery," then click on "Get started." Before proceeding, make sure to double check if a backup is needed.
Visual C++ 64-bit Environment: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
If the installation fails and prompts for other versions, please try uninstalling or repairing any previously installed, older versions.
Q: What should I do if my login screen triggers a "StartServiceW 2" prompt?
A: Try verifying the integrity of the game files.
In your Steam library, find the game, right-click, select "Properties," choose "Local Files," then click "Verify integrity of game files."
Q: My Nvidia graphics card supports DLSS, but the game indicates that this feature cannot be enabled. What should I do?
A: Your graphics card driver may not be updated to the latest version (certain third-party driver software may not display available updates, leading players to believe that the driver is already up-to-date when it isn't). Try updating the graphics card driver, cleaning memory or disk space.
If updating the graphics card driver still poses problems, please consider uninstalling the driver and performing a clean installation.
You can download Nvidia GeForce Experience from: https://www.nvidia.com/en-us/geforce/geforce-experience/download/
Q: I receive an error message about "DirectX Runtime" when I launch the game. What should I do?
A: If you encounter this error message, try downloading and installing the most up-to-date DirectX driver before launching the game. If the issue persists after installation, consider downloading and installing the VC++ runtime library.
Q: The game does not display properly, or the visual effects appear abnormal. What should I do?
A: 1. Ensure correct installation of the graphics card: connect your monitor to your dedicated graphics card to maximize your computer's performance and enjoy smoother gaming.
2. If the monitor is correctly connected but the display is still abnormal, seek further assistance:
- 1) Is the dedicated graphics card functioning properly? Check for correct connections and power supply issues.
- 2) Are the dedicated graphics card drivers up to date? Visit the official website of your graphics card manufacturer for the latest drivers.
Updating Intel Graphics Drivers:
https://www.intel.com/content/www/us/en/download-center/home.html
Updating NVIDIA Graphics Drivers:
https://www.nvidia.cn/Download/index.aspx?lang=en
Updating AMD Graphics Drivers:
https://www.amd.com/en/support/download/drivers.html
Q: The game crashes abruptly, and when I relaunch it, I get an "Out of video memory…" message. What should I do?
A: We recommend checking the computer's disk capacity, ensuring that the remaining space in the client's download directory is sufficient.
Close other applications.
Clean up the C drive space, ensuring that the remaining space is at least 1.5 times the physical memory.
Increase physical memory (at least 8GB is required).
Q: How do I handle game startup failures or other game-running issues?
A: 1. After confirming that your configuration meets requirements, try updating the graphics card drivers or performing operations like clearing memory or disk space. If updating the graphics card drivers still causes issues, consider uninstalling and reinstalling them, selecting a clean installation in the options.
- Try disabling antivirus software or other security software on your computer.
- Use driver management software to check for the existence of the sound card driver. If it exists, please uninstall the driver.
- If other abnormal situations occur, please privately message an administrator on Discord.
- If you've overclocked your computer's CPU/GPU/memory, and the game is unstable, please disable the overclocking function.
- If your computer has a high configuration and the graphics card is mounted vertically, and you encounter startup failures or crashing issues, switch the graphics card to a horizontal position.
Q: After starting the game, all my screens go black for a few seconds and then recover. What should I do?
A: Please try updating your graphics card drivers. If the issue still persists after updating the graphics card drivers, please consider uninstalling the driver and then reinstalling it, selecting a clean installation in the options.
Q: After starting the game, the screen keeps flickering. What should I do?
A: Press Alt+Z to open the GeForce Experience panel, then disable Nvidia Instant Replay. Alternatively, revert GeForce Experience to an older version.
Q: My CPU is an i9-13900K/i9-14900K, a high-end processor. It frequently crashes when starting games. What should I do?
A: Some of Intel’s best CPUs may be having stability issues in Unreal Engine 4 and 5 games. According to reports, CPUs like the Core i9-13900K and/or the Core i9-14900K encounter shader compilation issues in certain games that lead to crashes.
Our game also encounters similar crashing issues. You can try the following solution: Link to Intel Community
Related news: Yahoo Tech - Intel's Top CPUs May Be Crashing